Technical Support Specialist

SECURITY 101; Charlotte (NC); On-site; USD 46,838 - 56,481; Full time

Benefits offered by this job

Medical coverage

401(k) match plan

Paid holidays

Company cell phone and laptop

Job summary

SECURITY 101 is seeking a Technical Support Specialist in Charlotte, NC. This full-time role focuses on the installation and programming of commercial access control and video management systems. Candidates should have at least 3 years of relevant experience, with skills involving troubleshooting and user training. Benefits include medical coverage, 401(k) matching, and more. The position aims at providing excellent customer service and managing project progress effectively.

Qualifications

• 3+ years’ career experience in commercial access control.
• Experience with video management systems and intrusion alarm systems.
• Current certification in key security technologies.

Responsibilities

• Assist in field design layout for larger enterprise systems.
• Troubleshoot segmented networks.
• Provide user training on system operation.
• Collaborate with IT on equipment network requirements.
• Manage project progress and quality control.

Skills

Installing commercial access control

Servicing intrusion alarm systems

Programming access control panels

Building video/access control servers

SQL and databases understanding

Education

High School (or GED)

Electronics training (Technical School or Military)

Tools

Genetec

Milestone

Bosch

DMP

Job description

Technical Support Specialist

Location: Charlotte

Date Posted: April 20, 2023

Company: Security 101 – Charlotte is now recruiting a commercial electronic security programmer with experience in configuring access control and video management systems.

Salary:

This is a full time non-exempt position with an hourly wage range from $34.00 to $41.00, commensurate with skills, product knowledge and programming experience.

Benefits:

Our benefits include medical, dental, vision, prescription coverage, 401(k) match plan, paid holidays, PTO and more. We also provide a company cell phone and laptop.

Why join Security 101?

• Competitive compensation.
• Industry‑leading security products, solutions and support.
• Growth opportunities in a dynamic, expanding company.
• A team‑oriented culture that values high performance.

Skills/Abilities:

• Must have at least 3 years’ career experience installing, servicing, and programming commercial access control, IP‑based video systems and intrusion alarm systems.
• Experience with access control panel programming.
• The ability to build a video or access control server from ground up.
• Familiarity/experience with alarm panel configuration and programming.
• Understanding of SQL and databases.

Current Certification:

Current certification in one of the following is essential:

• Access Control: Genetec, S2, AMAG, RS2, DMP and OpenPath.
• VMS: Milestone, IPConfigure, Genetec, Bosch.
• Intrusion: DMP, Bosch, Honeywell.

Responsibilities:

• Assist in field design layout for larger enterprise systems.
• Troubleshoot wide area/segmented networks.
• Work directly with end users on how to operate systems.
• Work directly with IT departments to assist with needed network topography for security equipment.
• Familiarity with SIP IP phone systems is a bonus.
• Managing quality control and providing fanatical customer service!
• Taking responsibility for and tracking project progress.

Education:

• High School (or GED) minimum requirement.
• Electronics training from a Technical School or Military training in electronics or communications (preferred).

Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment.