Field Service Technician — Packaging Equipment & Automation

Pro Mach, Inc.; Princeton, Northern (NJ, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/dental programs

Life insurance

Generous paid time off

Retirement plan with company match

Job summary

Bartelt Packaging, A ProMach Company is seeking a Field Service Technician to repair, maintain, and start-up Bartelt Packaging equipment across diverse customer sites. The role requires extensive travel within the US and occasional international assignments.

You will troubleshoot complex machinery, install and integrate systems, train customer personnel, and provide on-call support. The ideal candidate has 3+ years in machinery repair, strong communication, and proficiency with Windows/MS Office.

Qualifications

• Technical, Associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Willingness to travel extensively within the US and, from time to time, internationally.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.
• Excellent communication & customer service skills.

Responsibilities

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer‘s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

Skills

Mechanical principles

Communication skills

Customer service focus

Travel willingness

Windows MS software

Train customers on equipment

Problem-solving

Team collaboration

Education

Technical or Associate degree

Tools

PLC programming

Windows

MS Office

Job description

Bartelt Packaging, A ProMach Company is seeking a Field Service Technician to repair, maintain, and start-up Bartelt Packaging equipment across diverse customer sites. The role requires extensive travel within the US and occasional international assignments.

You will troubleshoot complex machinery, install and integrate systems, train customer personnel, and provide on-call support. The ideal candidate has 3+ years in machinery repair, strong communication, and proficiency with Windows/MS Office.