Packaging Automation Field Technician | Travel & Training

ProMach; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Bartelt Packaging, a ProMach Company, seeks a Field Service Technician to repair, start-up and service packaging equipment across the Milwaukee, Madison, and Green Bay regions. You will travel extensively, install and commission systems, train customer personnel and provide on-site support.

The role emphasizes mechanical skills, problem solving, and excellent customer service. Ideal candidates have a technical/associate degree or equivalent, 3+ years in machinery repair, and proficiency with

Qualifications

• Technical or associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Knowledge/skills in mechanical principles and willingness to travel within the US and internationally.
• Good communication & interpersonal skills with strong customer service focus.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.

Responsibilities

• Installation, integration, repair and troubleshoot machinery of a complex design requiring technical skill and independent problem solving.
• Ensure inspection, testing, quality and operating specifications are met.
• Direct/oversee customer's personnel during installations and servicing.
• Provide on-site customization of machine programs to meet customer needs.
• Occasionally maintain a 24-hour on-call status and provide remote support.
• Provide factory floor support when not on customer travel.
• Provide customer training regarding operation and service of our machinery.
• Assist customers with aftermarket parts needs in the field.

Skills

Machinery repair

Customer service

Communication

Windows/MS Office

Education

Technical/Associate degree or equivalent

Tools

PLC programming

PLC/PC systems

Industrial machinery software

Job description

Bartelt Packaging, a ProMach Company, seeks a Field Service Technician to repair, start-up and service packaging equipment across the Milwaukee, Madison, and Green Bay regions. You will travel extensively, install and commission systems, train customer personnel and provide on-site support.

The role emphasizes mechanical skills, problem solving, and excellent customer service. Ideal candidates have a technical/associate degree or equivalent, 3+ years in machinery repair, and proficiency with