Field Service Tech II – POS & Networking (On-Call, OT)

Spectraforce Technologies, Inc.; McCordsville (IN); On-site; USD 39,000 - 53,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Field Service Technician II for on-site support in McCordsville, IN. The role involves ensuring reliable performance of POS systems, hardware, networking components, and related printer technology at client sites.

The technician will provide exceptional customer service, install and repair POS hardware, perform light tasks, and participate in an on-call rotation. A+ is preferred and travel between customer locations is required.

Qualifications

• Strong customer service and communication skills.
• Experience troubleshooting and repairing POS or computer hardware systems preferred.
• Basic understanding of networking concepts.
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
• Willingness to work evenings and participate in an on-call rotation as needed.

Responsibilities

• Provide exceptional customer service while supporting clients and their staff.
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment.
• Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both warranty and non-warranty repair approaches.
• Resolve technical issues efficiently and clearly communicate solutions to customers.
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
• Train employees for proper use of supported systems and equipment.
• Diagnose and repair product failures; order and replace parts as needed.
• Recommend appropriate products, services, or solutions based on customer needs.

Skills

Customer service

Communication

POS troubleshooting

Computer hardware

Networking basics

Light physical tasks

Education

A+ certification preferred

Job description

Spectraforce Technologies, Inc. is seeking a Field Service Technician II for on-site support in McCordsville, IN. The role involves ensuring reliable performance of POS systems, hardware, networking components, and related printer technology at client sites.

The technician will provide exceptional customer service, install and repair POS hardware, perform light tasks, and participate in an on-call rotation. A+ is preferred and travel between customer locations is required.