Field Service Tech II — Gaming Equipment Expert

Light & Wonder; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Light & Wonder is seeking a Field Service Technician II to service gaming equipment across Beloit, Milwaukee, and Madison areas. You will perform installs, conversions, removals, and preventative maintenance at customer sites while troubleshooting issues by phone or in person.

The role requires 1–2 years of experience, a high school diploma, and strong communication skills to ensure customer satisfaction. Travel is expected within the assigned region, with safety and quality as top priorities.

Qualifications

• High school diploma or equivalent.
• 1–2 years of related experience.
• Strong communication and customer service skills.
• Willingness to travel to Beloit, Milwaukee, and Madison area.

Responsibilities

• Perform installs, conversions, removals, and preventive maintenance.
• Troubleshoot issues remotely by phone or on-site.
• Provide high-quality service to customers.
• Ensure tools and equipment are safe and in working condition.
• Maintain records and report work performed.

Skills

Customer service

Troubleshooting

Installation

Preventive maintenance

Communication

Education

High school diploma

Tools

Diagnostic tools

Job description

Light & Wonder is seeking a Field Service Technician II to service gaming equipment across Beloit, Milwaukee, and Madison areas. You will perform installs, conversions, removals, and preventative maintenance at customer sites while troubleshooting issues by phone or in person.

The role requires 1–2 years of experience, a high school diploma, and strong communication skills to ensure customer satisfaction. Travel is expected within the assigned region, with safety and quality as top priorities.