Gaming Field Technician – Installations & PMs (WI)

Light & Wonder; Wisconsin; Sur place; USD 48 000 - 70 000; Plein temps

Résumé du poste

Light & Wonder is seeking a Field Service Technician 2 to cover Beloit, Milwaukee, and Madison area. The role involves performing installations, maintenance, and service on casino equipment at customer sites, with travel as needed.

You will troubleshoot issues by phone or on site, train junior technicians, and ensure equipment operates to specification. Strong communication and physical readiness are essential for success in this field.

Qualifications

• Must have a high school diploma or equivalency.
• 1–2 years of related field service experience.
• Ability to travel to customer locations and perform maintenance.
• Strong communication skills required.

Responsabilités

• Complete assigned tasks at customer sites including installs, PMs, conversions, COO, and service calls.
• Troubleshoot customer problems by phone and on site with limited supervision.
• Keep tools and equipment in safe, proper working condition and document work completed.
• Train less experienced technicians on troubleshooting techniques.
• Visit clients to perform gaming maintenance and replace faulty components when authorized.
• Verify game options and parameters per customer specifications.
• Liaise with management and tech support to discuss customer issues.
• Ensure customers are satisfied with Light & Wonder equipment.

Connaissances

Strong communication

Customer service

Formation

High school diploma or equivalent

Description du poste

Light & Wonder is seeking a Field Service Technician 2 to cover Beloit, Milwaukee, and Madison area. The role involves performing installations, maintenance, and service on casino equipment at customer sites, with travel as needed.

You will troubleshoot issues by phone or on site, train junior technicians, and ensure equipment operates to specification. Strong communication and physical readiness are essential for success in this field.