Field Service Technician II

Light & Wonder; Madison (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Light & Wonder is seeking a Field Service Technician 2 to cover Beloit, Milwaukee, and Madison areas. This role completes installs, preventative maintenance, COO, and other service tasks at customer sites with limited supervision.

Responsibilities include troubleshooting, performing maintenance on gaming equipment, and training junior staff. Strong communication and safety-focused approach are essential to ensure customer satisfaction and adherence to regulatory requirements.

Qualifications

• Must have a high school diploma or equivalency.
• 1–2 years of related experience.
• Strong communication skills.

Responsibilities

• Complete assigned tasks at customer locations, including installs, conversions, COO, PMs and unscheduled calls.
• Troubleshoot customer problems by phone or on-site.
• Maintain tools and equipment in safe, working condition.
• Train less experienced technicians on troubleshooting techniques.
• Visit clients and perform gaming maintenance.
• Verify property specifications for game options and parameters.
• Ensure customers are satisfied with Light & Wonder equipment.

Skills

Strong communication skills

Education

High School Diploma or equivalent

Job description

Gaming

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

This role will cover the Beloit, Milwaukee, & Madison area.

The Field Service Technician 2 is responsible for the completion of assigned tasks at customer locations. These include scheduled calls; installs, conversions, removals, change of ownership (COO), preventative maintenance (PM’s) and unscheduled calls; service and supplies. The Certified Field Technician 2 will be responsible for troubleshooting all customer problems over the telephone and / or traveling to customer locations for repair, installation, COO, preventative maintenance and removal of company equipment with limited direct supervision.

• Ensures that tools and equipment are kept in proper, safe, and working condition
• Returns completed paperwork for processing in a timely manner
• Provides high quality service to customers
• Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins
• Visits clients and performs gaming maintenance
• Performs basic repair and preventative maintenance on assembly level components
• Trains less experienced technicians on use of troubleshooting techniques
• Stays abreast of the latest technology and is able to install updates
• Replaces faulty components when authorized by the customer
• Verifies property specifications so game options and parameters can be set accordingly
• Reviews customer issues with management and tech support
• Ensures customers are satisfied with Light & Wonder equipment

Job Level Description

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

Qualifications

Education

Must have a high school diploma or equivalency.

Years of Related Experience

Years of experience 1-2 years

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment. Strong communication skills

Work Conditions

Light & Wonder and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights under the law, please click here for EEOC Poster.