Field Service Tech: Home Appliances & Electronics (Seattle)

LG Electronics; Washington (District of Columbia); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

No-cost medical/dental/vision

401(k) company match

Paid time off

Short-Term Incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics is seeking a Field Service Technician (DMST) to service LG appliances in the Seattle, WA metro area, including Bellevue, Redmond and Downtown Seattle. Travel to customers’ homes and perform diagnostics, repairs and paperwork with a focus on safety and customer satisfaction.

The role requires at least 1 year in a technical role, appliance repair experience, ability to use diagnostic tools, a valid driver's license and EPA certification eligibility.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.

Responsibilities

• Travel offsite to customers’ locations to perform maintenance and repair of LG’s equipment to ensure top product performance.
• Proper use of PPE, vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Tools

Diagnostic test equipment

Job description

LG Electronics is seeking a Field Service Technician (DMST) to service LG appliances in the Seattle, WA metro area, including Bellevue, Redmond and Downtown Seattle. Travel to customers’ homes and perform diagnostics, repairs and paperwork with a focus on safety and customer satisfaction.

The role requires at least 1 year in a technical role, appliance repair experience, ability to use diagnostic tools, a valid driver's license and EPA certification eligibility.