Field Service Technician

ID Technology; Wisconsin; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical/dental/vision programs

Generous paid time off

Retirement savings plan with company match

Job summary

ID Technology is seeking a Field Service Technician in the Wisconsin area to provide exceptional service through technical expertise and interpersonal skills. Ideal candidates are mechanically inclined individuals who can install, maintain, and repair equipment while ensuring customer satisfaction.

The role demands experience in troubleshooting electro-mechanical equipment, strong communication skills, and the ability to travel. Benefits include comprehensive health programs, paid time off, retirement savings plan, and more.

Qualifications

• Experience in the repair and troubleshooting of electro-mechanical equipment.
• Knowledge of industry and applications.
• Ability to conduct business in an ethical, successful manner.

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment.
• Develop reports in keeping with company reporting mechanisms.
• Attend trainings and meetings as required by leadership.

Skills

Repair and troubleshooting of electro-mechanical equipment

Customer needs identification

Strong technical skills

Communication skills

Organizational skills

Education

PMMI certification

Computer literacy

Tools

MS Office

Syteline

Job description

Overview

Join ProMach. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation.

Continue Your Career as a Field Service Technician in a Growing Company. At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

We’re proud of that and hope you will be too. We’re seeking a customer-focused, mechanically inclined individual for a Field Service Technician opportunity in our Upper Midwest region. This position, located in or near the Green Bay, WI area, supports the success of the company and our customers through technical expertise and interpersonal skills to ensure superior service.

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Develop reports in keeping with company reporting mechanisms
• Attend trainings and meetings as required by leadership
• Assist in office-based duties when not required to be in the field
• Keep current on trends from both market and technical perspectives

Qualifications

• Experience in the repair and troubleshooting of electro-mechanical equipment
• Ability to identify customer needs and match their solution with company products/services
• Knowledge of industry and applications
• PMMI certification: company provided
• Computer literacy, especially MS Office. Syteline a plus.
• Ability to be on the road 60% of the time; including overnight trips
• Must have dependable vehicle and good driving record; Real ID or Passport are required for travel
• Ability to conduct business in an ethical, successful manner
• Strong technical, communication and organizational skills
• Self-motivated with desire to achieve personal professional growth

What’s in it for you?

There’s no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes salary, comprehensive medical/dental/vision programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match. You are eligible for benefits on your first day of employment.

Pro Mach, Inc. is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.