Field Service Engineer

Quest Industrial; Town of Middleton (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical and dental programs

Life insurance

Paid time off

Retirement plan with company match

Job summary

Quest Industrial in Middleton, WI, is seeking a Field Service Engineer to install, maintain, and repair complex automated equipment. You will support robotics, controls, and customer advisory work to solve challenges for our customers.

Travel up to 95% is required. Bachelor’s in Electrical/Industrial Automation and experience with PLCs, HMIs, and robotics are needed. ProMach offers competitive pay and benefits and growth opportunities.

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• Experience with Rockwell Automation systems.
• Hands-on industrial automation experience.
• Strong customer service and communication skills.
• Ability to travel up to 95%.

Responsibilities

• Install, maintain, troubleshoot, and repair complex machinery and equipment at customer sites.
• Train operators and technicians on machine setup, operation, and maintenance.
• Provide technical support via phone, remote connection, or on-site.
• Modify and troubleshoot Allen Bradley PLC and HMI programs.
• Commission, test, and debug robotic and automated packaging systems.
• Provide on-call emergency service and document issues and solutions.
• Ensure compliance with inspection and quality specs during installations.
• Read engineering drawings and work with CAD drawings to perform tasks.
• Collaborate with Engineering, Sales, and Operations to address inquiries.

Skills

Electrical troubleshooting

Robotics programming

Customer service

Team player

Reading drawings

Problem solving

Education

Bachelor's degree in Electrical Engineering or related field

Tools

Rockwell Studio 5000

Allen-Bradley PLCs

HMI programming

AutoCAD Electrical

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem‑solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation.

Do we have your attention? Keep reading. Quest Industrial, with production locations in Middleton and Monroe, WI, is looking for a talented Field Service Engineer. In this role, you’ll support the installation, maintenance, and repair of industrial automated equipment and showcase your robotics, controls, and customer advisory skillset to solve complex challenges for our customers.

Responsibilities

• Travel to customers’ facilities to install, maintain, troubleshoot, and repair complex machinery and equipment.
• Train customers’ operators and technicians on machine setup, operation, change‑over, and maintenance.
• Provide technical support and assistance to customers via phone, remote connection, or on‑site for electrical/controls, mechanical, and robotic equipment and systems.
• Modify and troubleshoot Allen Bradley PLC and HMI programs for existing packaging equipment.
• Commission, test, and debug robotic and automated packaging systems.
• Provide on‑call emergency service and maintain communication while in the field.
• Prepare detailed trip reports, documenting encountered issues and solutions; maintain records of service calls, training, and expenses.
• Ensure compliance with inspection, testing, and quality specifications during machine installations and integrations.
• Identify and correct hardware and software discrepancies in machinery and equipment.
• Maintain positive customer relationships and identify opportunities for product improvements and parts sales.
• Work from complex engineering drawings, specifications, and manuals to perform mechanical and electrical tasks.
• Collaborate with other departments—Engineering, Sales, and Operations—to address inquiries and provide technical support as needed.
• Study technical manuals and attend training sessions to maintain current knowledge.
• Support manufacturing when required and help perform and conclude both Pre‑FAT and FAT.

Qualifications

• Familiarity with Rockwell Automation programming software with the ability to connect to Allen Bradley PLCs and HMIs for troubleshooting and some coding.
• Proficiency troubleshooting electrical circuits, I/O devices, VFDs, servo motors, and various industrial networks.
• Experience with robotic applications—including programming and vision (Fanuc preferred).
• Hands‑on experience working with industrial automation equipment.
• Ability to work independently as well as in a team environment.
• Proficiency with Microsoft Office products (Word, Excel, Outlook).
• Understanding and markup of electrical schematics; ability to read 2D and 3D AutoCAD mechanical assembly drawings.
• A minimum Bachelor’s degree emphasizing Electrical Engineering, Industrial Maintenance, Industrial Automation, Mechatronics, or Robotic Programming.
• Strong customer service skills and a desire to work.
• PLC programming, HMI development, and troubleshooting skills.
• General understanding of automation—including but not limited to high‑speed assembly machinery, SCADA, Gantry, Six‑Axis Robotics, FANUC robots, and general automation technology.
• Knowledge of AutoCAD electrical is a plus.
• Familiarity with Ladder Logic, Studio 5000, and Factory Talk are a plus.
• Willingness to travel up to 95%.

Benefits

We offer an open, communicative environment that encourages individual initiative. As a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical and dental programs, life insurance, generous paid time off, and a retirement savings plan with a company match. Benefits are available without a waiting period—you are eligible from your first day of employment.

ProMach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.