Field Service Technician

Modern Packaging Machinery; Columbus (OH); On-site; USD 39,000 - 51,000; Full time

Job summary

ProMach is seeking a Field Service Technician to support our customers and ensure machine performance across the Midwest. You will install, commission, repair, and test automated packaging equipment, traveling to sites as needed.

Applicants should have 3+ years in machine startup/maintenance, be proficient with electrical/mechanical systems, and able to read drawings and schematics. Travel up to 75% is required; union benefits apply.

Qualifications

• 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment.
• High School Diploma required; Associate's Degree in a related technical field preferred.
• Strong technical skills including mechanical repair and ability to read part/assembly drawings and wiring schematics; familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred).
• Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills.
• Excellent communication and customer service skills; able to train customer personnel and work with all levels of operators and management.
• Self-motivated and adaptable; able to work independently with a positive, professional attitude.
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada).

Responsibilities

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including electrical and mechanical work.
• Troubleshoot and adjust equipment to achieve contracted efficiency rates; perform audits, install upgrades, and deliver follow-up operator training.
• Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports.
• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management.
• Train customer personnel during installation, commissioning, and maintenance activities.
• While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests.
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly.

Skills

Mechanical repair

Reading drawings & wiring schematics

Allen Bradley PLCs

VFDs

Servo controllers

Microsoft Office

Customer service

Self-motivated

Willingness to travel

Education

High School Diploma

Associate's Degree in a technical field

Tools

Microsoft Office

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist- whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Modern Packaging is excited to welcome a Field Service Technician to our growing Aftermarket team. This is an opportunity to play a key role in supporting our customers and ensuring their equipment performs at its best.

We're looking for a motivated technician based in the Midwestern United States who thrives on solving problems and building customer relationships. In this role, you'll serve as a trusted technical resource for customers with operations across Minnesota, Wisconsin, Ohio, Indiana and Michigan.

If you enjoy hands-on technical work, variety in your day, and the chance to travel while making a real impact for our customers, this could be the perfect fit.

Do you enjoy this work?

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work
• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training
• Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports
• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management
• Train customer personnel during installation, commissioning, and maintenance activities
• While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.

Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Base Salary Range: $28.00 - 37.00 an hour

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment
• High School Diploma required; Associate's Degree in a related technical field (mechanical or electrical) preferred
• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)
• Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively
• Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management
• Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.