Field Service Tech: Copiers & Printers — Company Vehicle

Visual Edge IT; Pleasanton (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Company vehicle

Competitive pay

Paid time off

Holidays

401(k) with match

Medical insurance

Dental & Vision

Life insurance

Job summary

Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field-based position is responsible for the maintenance, troubleshooting, and repair of office technology—including copiers, printers, and related equipment—while delivering exceptional service to our clients.

A company vehicle is provided, and comprehensive training will set you up for success. Candidates should have customer-service skills, basic networking knowledge, and the ability to lift heavy

Qualifications

• 1+ years of industry experience preferred in field service.
• Mechanical and electrical aptitude with troubleshooting skills.
• Experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
• Strong customer service and communication skills.
• Knowledge of basic networking and computer systems.
• Ability to lift and carry 50 pounds regularly, and occasionally up to 100 pounds.
• Valid driver's license and insurability (company vehicle eligibility based on driving record).

Responsibilities

• Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.
• Some travel is required.

Skills

Troubleshooting

Field service

Electrical aptitude

Driver's license

Customer service

Tools

Xerox

Ricoh

Kyocera

HP

Job description

Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field-based position is responsible for the maintenance, troubleshooting, and repair of office technology—including copiers, printers, and related equipment—while delivering exceptional service to our clients.

A company vehicle is provided, and comprehensive training will set you up for success. Candidates should have customer-service skills, basic networking knowledge, and the ability to lift heavy