Field Service Technician

Visual Edge IT; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Life insurance

Paid time off

Holiday pay

Job summary

Visual Edge IT is seeking a talented copier/printer technician to join our nationwide team. This field-based role includes a company vehicle, comprehensive benefits, and ample growth opportunities.

The Service Technician will maintain and repair client copiers and printers, travel to sites, and complete detailed service documentation while ensuring high uptime and excellent customer service.

Qualifications

• 3+ years industry experience preferred.
• Strong mechanical and electrical aptitude with troubleshooting skills.
• Experience servicing office equipment such as copiers/printers; brand experience a plus.
• Associate degree or higher in electronics/electrical engineering preferred; equivalent experience considered.
• Strong customer service and communication skills.
• Basic knowledge of networking and computer systems.
• Able to lift up to 50 lbs regularly and up to 100 lbs occasionally.
• Valid driver's license with clean driving record.

Responsibilities

• Maximize equipment uptime by quick, effective repairs.
• Perform preventive maintenance on copiers/printers and related devices.
• Diagnose technical issues from feedback, data, and observations.
• Maintain high customer satisfaction through clear communication and dependable service.
• Collaborate with clients, sales teams, and staff to meet deadlines.
• Complete service documentation including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement.
• Some travel is required.

Skills

Mechanical aptitude

Electrical aptitude

Customer service

Networking basics

Physical stamina

Driver's license

Education

Associate degree in electronics/electrical engineering

Tools

Copier/Printer service experience (Xerox, Ricoh, Kyocera, HP)

Job description

Empowering Businesses. Enabling Success.

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.

With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.

Job Summary

Visual Edge IT is looking to add a talented copier/printer technician to our amazing team! We are a nationally renowned company with a family-owned work culture that creates an excellent work life balance. We value our employees by providing an extensive benefits package that includes medical/dental and vison coverage, 401k and health savings programs and unsurpassed growth opportunities. We are an ever-growing company that has a national footprint affording us resources that other dealers fall far short of.

The Service Technician is responsible for the maintenance and upkeep of the client’s copiers and printers. This is a field-based role. A full training program is available, and a company vehicle is provided. Mechanically inclined candidates with strong customer service skills are encouraged to apply.

Primary Responsibilities

• Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.
• Some travel is required.

Knowledge, Skills, And Qualifications

• 3+ years of industry experience is preferred.
• Strong mechanical and electrical aptitude with proven troubleshooting skills.
• Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
• An associate degree or higher in electronics or electrical engineering is preferred equivalent experience will be considered.
• Strong customer service and communication skills.
• Basic knowledge of networking and computer systems
• Ability to regularly lift up to 50 lbs and occasionally up to 100 lbs
• Valid driver’s license with a clean driving record (must meet company vehicle eligibility requirements)

Work-Life Balance

We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path

We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.

401K

Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.