Field Service Team Leader

Hitachi Energy Ltd.; Isle Forest (NC); On-site; USD 110,000 - 135,000; Full time

Job summary

Hitachi Energy NAM Grid Integration is seeking a Field Service Team Leader to guide our field service activities across the US and Canada. The role emphasizes safety, team growth, and strategic expansion to support a growing customer base in energy infrastructure.

The candidate will manage resources, coordinate service offerings, and ensure timely reporting to partners, leveraging knowledge of HVDC/FACTS systems and maintenance procedures to deliver reliable grid solutions.

Qualifications

• Bachelor's degree and minimum eight years of demonstrated experience in electrical systems and service.
• Experience leading troubleshooting events and teaching technical abilities to teams.
• Experience with maintenance procedures.
• Knowledge of HVDC / FACTS systems and their grid application.
• Demonstrated experience in safe work practices.
• Working knowledge of commercial and legal terms and conditions.

Responsibilities

• Safety - Promote and ensure a strong safety culture and safe execution of work.
• People management - grow, develop, and motivate the team.
• Strategy - resource expansion to support growing customer base.
• Quality - identify and implement continuous improvement opportunities.
• Execution - plan and manage Field Service resources and activities.
• Tracking - manage and report on Field Service backlog and status.
• Provide tender cost estimates for field activities.
• Ensure timely feedback of service activities to business partners.

Skills

Fluent English

French or Spanish a plus

Troubleshooting leadership

Education

Bachelor's degree

8+ years experience in electrical systems and service

Job description

Field Service Team Leader- Hitachi Energy NAM Grid Integration

Hitachi Energy Grid Integration is hiring a Field Service Team Leader to support our growing North America Service business. This position is responsible for managing the Field Service Team and delivering our Service offerings across United States and Canada. Our Service portfolio includes Extended Warranty, Service Contracts, Break Fix Repair, Upgrades, Spare Parts, 24/7 Phone Support, and Cyber Security for our installed base consisting of SVCs / STATCOMs / SeriesCaps, and HVDC Systems.

You will work as part of our Grid Integration organization, which serves utility, industrial, renewable energy, and other customers with products and services to help transport electricity efficiently and reliably while maintaining power quality and control.

Job Description

Field Service Team Leader typical duties include:

• Safety - Promote and ensure a strong safety culture and safe execution of work
• People management - grow, develop, and motivate the team
• Strategy - resource expansion to support growing customer base
• Quality - identify and implement continuous improvement opportunities
• Execution - plan and manage Field Service resources and activities
• Tracking - manage and report on Field Service backlog and status
• Provide tender cost estimates for field activities
• Ensure timely feedback of service activities to business partners

Qualifications

• Must be fluent in English with French and Spanish language a plus
• Experience leading troubleshooting events and teaching technical abilities to teams
• Bachelor's degree and minimum of eight (8) years of demonstrated experience in a combination of electrical systems and service
• Experience with maintenance procedures
• Knowledge of HVDC / FACTS systems and their grid application
• Demonstrated experience in safe work practices
• Working knowledge of commercial and legal terms and conditions