Field Service Team leader- Grid Automation

Hitachi Energy Ltd.; Isle Forest (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy Ltd. is seeking a Field Service Team Leader to support the Grid Automation business across North America.

You will manage and develop a team of Service Engineers while overseeing the delivery of field service, commissioning support, troubleshooting, maintenance, repair, modernization, and customer support activities. In this role, you will balance technical execution, resource planning, and customer satisfaction, partnering with customers, sales teams, and operations to drive

Qualifications

• Work authorization to work in the United States.
• Bachelor's degree in Engineering or related field.
• Minimum 5 years leading or managing a service-related organization.
• Experience with automation, protection, control, or communications.
• Demonstrated experience managing multi-disciplinary teams.
• Strong financial and business acumen including P&L responsibility.
• Excellent customer relationship management and communication skills.
• Experience supporting field service organizations, technical teams, or customer-facing operations.
• Knowledge of safety, compliance, and quality standards within industrial or utility environments.

Responsibilities

• Manage, coach, and develop a team of Service Engineers and support personnel across field service activities.
• Oversee day-to-day service operations to deliver safe, high-quality, and cost-effective solutions.
• Plan and coordinate field service, commissioning, maintenance, troubleshooting, repair, and modernization activities.
• Allocate resources effectively to support customer commitments and operational priorities.
• Monitor performance metrics and drive operational excellence initiatives across the service organization.
• Support customer meetings, escalation management, and strategic account engagements.
• Partner with Sales to identify new service opportunities and strengthen customer relationships.
• Promote continuous improvement through service performance reviews, customer feedback, and KPIs.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Leadership

Customer relationship management

Project management

Field service

Safety compliance

Education

Bachelor's degree in Engineering or related field

Job description

Hitachi Energy is seeking a Field Service Team Leader to support the Grid Automation business across North America. In this role, you will manage and develop a team of Service Engineers while overseeing the delivery of field service, commissioning support, troubleshooting, maintenance, repair, modernization, and customer support activities. You will play an important role in ensuring power system automation and communication solutions perform safely, reliably, and efficiently for utility, industrial, and infrastructure customers. Working closely with customers, service personnel, sales teams, and operational stakeholders, you will balance technical execution, resource planning, financial performance, and customer satisfaction. This position offers the opportunity to shape service delivery strategies, support the evolution of critical grid technologies, and contribute to the reliability and modernization of the power network while helping teams grow professionally and operationally.

How You'll Make an Impact

• Manage, coach, and develop a team of Service Engineers and support personnel across field service activities.
• Oversee day-to-day service operations to deliver safe, high-quality, and cost-effective solutions.
• Plan and coordinate field service, commissioning, maintenance, troubleshooting, repair, and modernization activities.
• Allocate resources effectively to support customer commitments and operational priorities.
• Monitor performance metrics and drive operational excellence initiatives across the service organization.
• Support customer meetings, escalation management, and strategic account engagements.
• Partner with Sales to identify new service opportunities and strengthen customer relationships.
• Promote continuous improvement through service performance reviews, customer feedback, and key performance indicators.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor's degree in Engineering, Electrical Engineering, Automation, Telecommunications, or a related field.
• Minimum 5 years of experience leading or managing a service-related organization.
• Experience with automation, protection, control, communications, or similar technical systems.
• Demonstrated experience managing multi-disciplinary teams.
• Strong financial and business acumen, including experience with P&L responsibility.
• Excellent customer relationship management and communication skills.
• Experience supporting field service organizations, technical teams, or customer-facing operations.
• Knowledge of safety, compliance, and quality standards within industrial or utility environments.

More About Us

At Hitachi Energy, you'll have the opportunity to work with advanced power and automation technologies while collaborating with experienced professionals and building skills that support long-term career growth.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Competitive health and retirement benefits
• Paid leave and flexible work arrangements

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.