Field Service Team Lead – HVDC/Grid Systems

Hitachi Automotive Systems Americas, Inc.; Raleigh (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Hitachi Energy NAM Grid Integration is hiring a Field Service Team Leader to support our growing North America service business.

You will manage the Field Service Team and deliver our Service offerings across United States and Canada, including Extended Warranty, Service Contracts, Break Fix Repair, Upgrades, Spare Parts, 24/7 Phone Support, and Cyber Security for our installed base consisting of SVCs / STATCOMs / SeriesCaps, and HVDC Systems.

Qualifications

• Must be fluent in English; French and Spanish are a plus.
• Experience leading troubleshooting events and teaching technical abilities to teams.
• Bachelor’s degree and minimum eight years of demonstrated experience in electrical systems and service.
• Knowledge of HVDC/FACTS systems and their grid applications.
• Demonstrated experience in safe work practices and understanding of commercial terms and conditions.

Responsibilities

• Safety: Promote a strong safety culture and safe execution of work.
• People management: grow, develop, and motivate the field service team.
• Strategy: expand resources to support a growing customer base.
• Quality: identify and implement continuous improvement opportunities.
• Execution: plan and manage field service resources and activities.
• Tracking: manage and report field service backlog and status.
• Provide tender cost estimates for field activities.
• Ensure timely feedback of service activities to business partners.

Skills

Fluent English

Troubleshooting leadership

People management

Safety culture

Communication

Education

Bachelor’s degree in engineering or related field

Job description

Hitachi Energy NAM Grid Integration is hiring a Field Service Team Leader to support our growing North America service business.

You will manage the Field Service Team and deliver our Service offerings across United States and Canada, including Extended Warranty, Service Contracts, Break Fix Repair, Upgrades, Spare Parts, 24/7 Phone Support, and Cyber Security for our installed base consisting of SVCs / STATCOMs / SeriesCaps, and HVDC Systems.