Field Service Team Leader

Hitachi Automotive Systems Americas, Inc.; Raleigh (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Hitachi Energy NAM Grid Integration is hiring a Field Service Team Leader to support our growing North America service business.

You will manage the Field Service Team and deliver our Service offerings across United States and Canada, including Extended Warranty, Service Contracts, Break Fix Repair, Upgrades, Spare Parts, 24/7 Phone Support, and Cyber Security for our installed base consisting of SVCs / STATCOMs / SeriesCaps, and HVDC Systems.

Qualifications

• Must be fluent in English; French and Spanish are a plus.
• Experience leading troubleshooting events and teaching technical abilities to teams.
• Bachelor’s degree and minimum eight years of demonstrated experience in electrical systems and service.
• Knowledge of HVDC/FACTS systems and their grid applications.
• Demonstrated experience in safe work practices and understanding of commercial terms and conditions.

Responsibilities

• Safety: Promote a strong safety culture and safe execution of work.
• People management: grow, develop, and motivate the field service team.
• Strategy: expand resources to support a growing customer base.
• Quality: identify and implement continuous improvement opportunities.
• Execution: plan and manage field service resources and activities.
• Tracking: manage and report field service backlog and status.
• Provide tender cost estimates for field activities.
• Ensure timely feedback of service activities to business partners.

Skills

Fluent English

Troubleshooting leadership

People management

Safety culture

Communication

Education

Bachelor’s degree in engineering or related field

Job description

Location: Raleigh, North Carolina, United States

Job ID: R0136338

Date Posted: 2026-07-16

Company Name: HITACHI ENERGY USA INC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description

Field Service Team Leader- Hitachi Energy NAM Grid Integration Hitachi Energy Grid Integration is hiring a Field Service Team Leader to support our growing North America Service business. This position is responsible for managing the Field Service Team and delivering our Service offerings across United States and Canada. Our Service portfolio includes Extended Warranty, Service Contracts, Break Fix Repair, Upgrades, Spare Parts, 24/7 Phone Support, and Cyber Security for our installed base consisting of SVCs / STATCOMs / SeriesCaps, and HVDC Systems. You will work as part of our Grid Integration organization, which serves utility, industrial, renewable energy, and other customers with products and services to help transport electricity efficiently and reliably while maintaining power quality and control.

Field Service Team Leader typical duties include:

• Safety - Promote and ensure a strong safety culture and safe execution of work
• People management – grow, develop, and motivate the team
• Strategy – resource expansion to support growing customer base
• Quality - identify and implement continuous improvement opportunities
• Execution - plan and manage Field Service resources and activities
• Tracking - manage and report on Field Service backlog and status
• Provide tender cost estimates for field activities
• Ensure timely feedback of service activities to business partners

Qualifications:

• Must be fluent in English with French and Spanish language a plus
• Experience leading troubleshooting events and teaching technical abilities to teams
• Bachelor’s degree and minimum of eight (8) years of demonstrated experience in a combination of electrical systems and service
• Experience with maintenance procedures
• Knowledge of HVDC / FACTS systems and their grid application
• Demonstrated experience in safe work practices
• Working knowledge of commercial and legal terms and conditions

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

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Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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