Field Service Lead, Grid Automation

Hitachi Energy Ltd.; Isle Forest (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy Ltd. is seeking a Field Service Team Leader to support the Grid Automation business across North America.

You will manage and develop a team of Service Engineers while overseeing the delivery of field service, commissioning support, troubleshooting, maintenance, repair, modernization, and customer support activities. In this role, you will balance technical execution, resource planning, and customer satisfaction, partnering with customers, sales teams, and operations to drive

Qualifications

• Work authorization to work in the United States.
• Bachelor's degree in Engineering or related field.
• Minimum 5 years leading or managing a service-related organization.
• Experience with automation, protection, control, or communications.
• Demonstrated experience managing multi-disciplinary teams.
• Strong financial and business acumen including P&L responsibility.
• Excellent customer relationship management and communication skills.
• Experience supporting field service organizations, technical teams, or customer-facing operations.
• Knowledge of safety, compliance, and quality standards within industrial or utility environments.

Responsibilities

• Manage, coach, and develop a team of Service Engineers and support personnel across field service activities.
• Oversee day-to-day service operations to deliver safe, high-quality, and cost-effective solutions.
• Plan and coordinate field service, commissioning, maintenance, troubleshooting, repair, and modernization activities.
• Allocate resources effectively to support customer commitments and operational priorities.
• Monitor performance metrics and drive operational excellence initiatives across the service organization.
• Support customer meetings, escalation management, and strategic account engagements.
• Partner with Sales to identify new service opportunities and strengthen customer relationships.
• Promote continuous improvement through service performance reviews, customer feedback, and KPIs.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Leadership

Customer relationship management

Project management

Field service

Safety compliance

Education

Bachelor's degree in Engineering or related field

Job description

Hitachi Energy Ltd. is seeking a Field Service Team Leader to support the Grid Automation business across North America.

You will manage and develop a team of Service Engineers while overseeing the delivery of field service, commissioning support, troubleshooting, maintenance, repair, modernization, and customer support activities. In this role, you will balance technical execution, resource planning, and customer satisfaction, partnering with customers, sales teams, and operations to drive