Field Service Team Leader

hitachi; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Hitachi Energy NAM Grid Integration in Raleigh, NC, is seeking a Field Service Team Leader to manage the field service team and deliver service offerings across the United States and Canada.

You will lead safety culture, people management, resource planning, and continuous improvement while ensuring timely feedback to partners and accurate tender cost estimates for field activities.

Qualifications

• Bachelor’s degree and 8+ years in electrical systems and service.
• Experience with maintenance procedures and HVDC/FACTS systems.
• Strong safety practices and understanding of commercial terms and conditions.

Responsibilities

• Safety - Promote and ensure a strong safety culture and safe execution of work
• People management – grow, develop, and motivate the team
• Strategy – resource expansion to support growing customer base
• Quality - identify and implement continuous improvement opportunities
• Execution - plan and manage Field Service resources and activities
• Tracking - manage and report on Field Service backlog and status
• Provide tender cost estimates for field activities
• Ensure timely feedback of service activities to business partners

Skills

English (Fluent)

French (nice to have)

Spanish (nice to have)

Education

Bachelor’s degree in Electrical/Related field

Job description

Location: Raleigh, North Carolina, United States

Job ID: R0136338

Date Posted: 2026-07-16

Company Name: HITACHI ENERGY USA INC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Field Service Team Leader - Hitachi Energy NAM Grid Integration

Hitachi Energy Grid Integration is hiring a Field Service Team Leader to support our growing North America Service business. This position is responsible for managing the Field Service Team and delivering our Service offerings across United States and Canada. Our Service portfolio includes Extended Warranty, Service Contracts, Break Fix Repair, Upgrades, Spare Parts, 24/7 Phone Support, and Cyber Security for our installed base consisting of SVCs / STATCOMs / SeriesCaps, and HVDC Systems.

You will work as part of our Grid Integration organization, which serves utility, industrial, renewable energy, and other customers with products and services to help transport electricity efficiently and reliably while maintaining power quality and control.

Job Description

Field Service Team Leader typical duties include:

• Safety - Promote and ensure a strong safety culture and safe execution of work
• People management – grow, develop, and motivate the team
• Strategy – resource expansion to support growing customer base
• Quality - identify and implement continuous improvement opportunities
• Execution - plan and manage Field Service resources and activities
• Tracking - manage and report on Field Service backlog and status
• Provide tender cost estimates for field activities
• Ensure timely feedback of service activities to business partners

Qualifications

• Must be fluent in English with French and Spanish language a plus
• Experience leading troubleshooting events and teaching technical abilities to teams
• Bachelor’s degree and minimum of eight (8) years of demonstrated experience in a combination of electrical systems and service
• Experience with maintenance procedures
• Knowledge of HVDC / FACTS systems and their grid application
• Demonstrated experience in safe work practices
• Working knowledge of commercial and legal terms and conditions

Equal Employment Opportunity

EEO - Females/Minorities/Protected Veterans/Individuals with Disabilities

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and does not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.