Field Service Team Lead — Cardiovascular Tech

Antler Co; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Johnson & Johnson is seeking a Field Service Team Lead for Biosense Webster’s cardiovascular portfolio. You will lead a field team, ensure installation, repair and maintenance of sophisticated equipment, and maintain strong customer relationships across assigned regions.

Role requires strong project management, leadership and communication, with travel between major US sites and remote locations. You will mentor technicians and drive continuous improvement in service delivery.

Qualifications

• Vocational/Trade Certificate with preferably 4/6 years related work experience.
• Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field.
• Associate degree with 6 years’ experience as a biomed in hospital environment or in medical
• Bachelor’s degree (preferred) in Biomedical Engineering or Electronics/Electrical or Computer

Responsibilities

• Supervise and work with a team of Field Service Engineers in Managing Account Schedule and
• perform the installation, operation, repair and modification of equipment within assigned
• territory.
• Manage region and schedule to facilitate all aspects of technical/ engineering work required to
• support all products supported and serviced by the Biosense Webster technical department.
• Responds to customer requests for emergency service. Determines cause(s), troubleshoots,
• and takes corrective action.
• Provides guidance to Customers to include Doctors, Nurses, and hospital Biomedical engineers
• along with Field Service Specialist's and/or Representatives, and assist's when customer
• satisfaction issues arise.
• Devises and implements preventive maintenance programs and maintains performance and
• service records for equipment.
• Advises and assists in affecting design changes to improve equipment efficiency and/or reduce
• cost of operation.
• Devises project plans for the installation-planning phase of new equipment
• Manage customer expectations on a regular basis before & after various interaction to ensure
• customer satisfaction.
• Complete all activities within the Service Management System through daily updates and
• documentation.
• Complete all processing of RMA returns to support individual usage of supporting parts and
• equipment.
• Manage personal and regional "trunk" inventories and complete required audits to support
• thereof.
• Assist when customer satisfaction issues arise.
• Provide feedback/suggestions for design improvement opportunity.
• Beta site support/installation
• Assist in on-the-job training with Field Service Engineers
• Assistant management of service area
• Advance support and repair
• Core team participation
• Assist with design & Improvement of products.
• Regional training
• Responsible for ensuring all assigned FSE in his group follow all Company guidelines related to
• Health, Safety and Environmental practices and that all resources needed to do so are available
• and in good condition.
• Regional Primary escalation point for his group for FSE of support issues for service delivery.
• Responsible for communicating business related issues or opportunities to next management
• level.
• For those who supervise or manage a staff, responsible for ensuring that subordinates follow all
• Company guidelines related to Health, Safety and Environmental practices and that all
• resources needed to do so are available and in good condition, if applicable
• Responsible for ensuring personal and Company compliance with all Federal, State, local and
• Company regulations, policies, and procedures.
• Performs other duties assigned as needed.

Skills

Project Management

Presentation

Communication skills

Customer service

Data analysis

Leadership

English communication

Education

Vocational/Trade Certificate

Associate degree in Cardiology or Electrophysiology

Associate degree as Biomedical Engineer/Biomed in hospital

Bachelor’s degree in Biomedical Engineering or Electronics/Electrical/Computer

Job description

Johnson & Johnson is seeking a Field Service Team Lead for Biosense Webster’s cardiovascular portfolio. You will lead a field team, ensure installation, repair and maintenance of sophisticated equipment, and maintain strong customer relationships across assigned regions.

Role requires strong project management, leadership and communication, with travel between major US sites and remote locations. You will mentor technicians and drive continuous improvement in service delivery.