Field Service Support

Aespatech; Frisco (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Aespatech is seeking an IT Support Specialist based in Frisco, Texas. The role involves providing specialized On Call Support for hardware, software, and network issues, ensuring quick resolution for end users.

Ideal candidates should possess excellent skills in user IT infrastructure, strong technical knowledge of Microsoft Windows, and experience with MS Active Directory management. Responsibilities include assisting users remotely and coordinating with vendors for effective problem resolution.

Qualifications

• Excellent skills in user IT infrastructure involving desktops, laptops, and printers.
• Strong technical skills in Microsoft Windows desktop operating systems.
• Experience in administration of MS Active Directory users and policies.

Responsibilities

• Provide specialized On Call Support for hardware, software, and network issues.
• Help users resolve common desktop issues on call.
• Coordinate with vendors for problem resolution.

Skills

User IT infrastructure skills

Technical skills in Microsoft Windows

Administration of MS Active Directory

Knowledge of MS Office 2007/2010

Remote assistance ability

Job description

Responsibilities

• Provide specialized On Call Support for hardware, software, and network problem diagnosis and resolution for end users.
• Familiar with common desktop issues and able to explain steps on call to help users resolve them quickly.
• Coordinate and manage relationships with vendors and support staff that provide hardware, software, and network problem resolution.

Qualifications

• Excellent skills in user IT infrastructure – desktops, laptops, printers, handhelds, smartphones, etc.
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications (i.e., Office).
• Administration experience of MS Active Directory users & groups, policies and management concepts.
• Knowledge of features of MS Office 2007/2010.
• Ability to assist users remotely and explain necessary steps on call.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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