Field Service Supervisor: Maintenance & Customer Care Lead

Clear Destination Inc.; Raleigh, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Clear Destination Inc. is seeking a Field Service Supervisor to lead a team of field technicians, manage customer communications, and coordinate service operations. The role involves prioritizing repairs, scheduling daily workloads, and ensuring safety and quality on all field assignments.

The ideal candidate brings 4–6+ years in customer service and proven leadership, with strong communication skills and the ability to coordinate multiple internal teams to meet service deadlines.

Qualifications

• 4–6+ years of experience in customer service or related role.
• Demonstrated group leadership experience.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate customer inquiries and service requests across walk-in, phone, and email channels.
• Establish job priorities and schedule daily assignments for field technicians.
• Supervise and dispatch field service personnel to ensure quality and profitability.
• Enforce safety policies and procedures and support team development.

Skills

Customer service

Leadership

Scheduling

Communication

Operations coordination

Education

High school diploma

Associate degree in management

Bachelor’s degree preferred

Tools

Microsoft Word

Job description

Clear Destination Inc. is seeking a Field Service Supervisor to lead a team of field technicians, manage customer communications, and coordinate service operations. The role involves prioritizing repairs, scheduling daily workloads, and ensuring safety and quality on all field assignments.

The ideal candidate brings 4–6+ years in customer service and proven leadership, with strong communication skills and the ability to coordinate multiple internal teams to meet service deadlines.