Field Service Supervisor - Customer Repair & Team Growth

Ultipro; Liberty Lake (WA); On-site; USD 74,000 - 115,000; Full time

Job summary

Western States seeks a Field Service Supervisor to manage the customer repair process across the assigned territory. You will coordinate service work, schedule technicians, and serve as the primary contact from inquiry to invoice.

The role requires leadership of a team, strong communication with technicians and customers, and a focus on safety and efficiency. Previous supervisory experience and heavy equipment knowledge are essential.

Qualifications

• Proof of high school diploma or GED.
• Associates degree preferred.
• Five years minimum experience working on heavy equipment.
• Minimum of one year previous supervisory experience required.
• Must have valid driver’s license and acceptable driving record.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Oversees service operations and schedules field technicians.
• Acts as primary customer contact through repair lifecycle, from inquiry to invoice.
• Develops and administrates employee development plans and performance reviews.
• Handles quotes, estimates, bids and sales activities for service work.
• Ensures adherence to safety policies and customer care standards.
• Coordinates with technicians to ensure accurate work orders and timely repairs.

Skills

Supervisory experience

Leadership

Customer liaison

Scheduling

Education

High school diploma or GED

Associates degree preferred

Tools

Microsoft AX

Infocast

Sales Link

Job description

Western States seeks a Field Service Supervisor to manage the customer repair process across the assigned territory. You will coordinate service work, schedule technicians, and serve as the primary contact from inquiry to invoice.

The role requires leadership of a team, strong communication with technicians and customers, and a focus on safety and efficiency. Previous supervisory experience and heavy equipment knowledge are essential.