Service Supervisor

D.H. Pace Company, Inc.; Harlingen (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Life insurance

Disability insurance

401(k) match

Health Savings Account

Flexible Spending Account

Employee discounts

Job summary

DH Pace Company, Inc. in Harlingen, TX is seeking a Service Supervisor who will coordinate field technicians to provide outstanding service and customer satisfaction in a fast-paced environment.

The role requires strong communication and leadership skills, and a focus on workforce management, with duties including staffing, coaching, and ensuring accurate work orders and inventory control. A valid driver’s license and 1–3 years of leadership experience are required; a HS diploma is required,

Qualifications

• Supervise technicians and enforce customer service standards.
• Strong communication and organizational skills.
• Minimum 1–3 years of management or leadership experience.
• Valid driver’s license required.
• High School Diploma or GED; Bachelor's degree preferred.

Responsibilities

• Coordinate field technicians and meet customer service standards.
• Lead staff development and coaching for advancement.
• Manage staffing levels and hiring policies to ensure compliance.
• Ensure accurate work orders and inventory handoffs to the warehouse.
• Fulfill all other duties as assigned by your manager.

Skills

Leadership

Customer service

Communication

Organizational skills

Mechanical aptitude

Mathematical aptitude

Driver's license

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

100 Years in Business | Advancement Opportunities

DH Pace Company, Inc. in Harlingen, TX, is seeking to hire aService Supervisor who will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker,

What You'll Do

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
• Ensure workforce is efficiently managed to minimize negative labor variants
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
• Fulfill all other duties as assigned by your manager
• Other duties as assigned

What You Bring

• Proven ability to implement process improvements
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Minimum of 1-3 years of management or leadership experience
• Must possess valid driver’s license
• High School Diploma or GED required; Bachelor's Degree preferred

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.