Field Service Supervisor - Installations & Maintenance

Messer-Cutting-System; Menomonee Falls (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

Messer Cutting Systems is seeking a Field Service Supervisor to lead and mentor installation and maintenance field teams across North America. The role oversees technicians, coordinators, and dispatch personnel to ensure safe, efficient, and profitable field work including installations, commissioning, preventive maintenance, repairs, retrofits, warranties and modernization projects.

The successful candidate will manage scheduling, customer communication, and performance metrics while aligning

Qualifications

• High School diploma or GED required; higher degree preferred.
• 2+ years in a managerial position.
• 5+ years of experience in machinery or heavy equipment industries.

Responsibilities

• Lead, mentor, coach and develop installation and maintenance field personnel.
• Conduct hiring, onboarding, monthly coaching and annual performance reviews.
• Develop training plans and maintain skills matrices.
• Enforce company policies, safety standards and ethical conduct.
• Supervise machine installations, commissioning, repairs, preventive maintenance, retrofits and upgrades.
• Manage technician scheduling, labor utilization and field resources.
• Coordinate subcontractors and project execution.
• Review service reports and ensure documentation quality.
• Escalate complex technical issues to the Field Service Manager when required.
• Partner with Sales, Applications, Engineering, Manufacturing, Technical Support and Parts.
• Drive customer satisfaction and proactive communication.
• Monitor KPIs include response time, utilization, PM completion, first-time fix and customer satisfaction.
• Improve scheduling efficiency and workforce productivity.
• Ensure warranty compliance and accurate reporting.
• Enforce OSHA, LOTO, electrical safety and customer site requirements.
• Conduct safety coaching and incident investigations.
• Drive continuous quality improvement.
• Support departmental budgets and travel expense management.
• Review labor, warranty and billing accuracy.
• Identify service revenue opportunities.

Skills

Leadership

Supervision

Reading drawings

Microsoft Word

PowerPoint

Excel

Communication

Problem solving

Travel

Independent work

Industrial machinery experience

Education

High School diploma/GED

Associates/Bachelor's preferred

Tools

Microsoft Word

PowerPoint

Excel

Job description

Messer Cutting Systems is seeking a Field Service Supervisor to lead and mentor installation and maintenance field teams across North America. The role oversees technicians, coordinators, and dispatch personnel to ensure safe, efficient, and profitable field work including installations, commissioning, preventive maintenance, repairs, retrofits, warranties and modernization projects.

The successful candidate will manage scheduling, customer communication, and performance metrics while aligning