Field Services Engineer

Messer Cutting Systems; Charlotte (NC); On-site; USD 45,460 - 52,348; Full time

Job summary

A leading cutting solutions provider is seeking a Field Service Engineer in Charlotte, North Carolina. The role involves diagnosing, repairing, and maintaining CNC equipment at customer sites across North America. Ideal candidates should have at least 3 years of relevant experience, preferably with an Associate’s Degree in Electronics, Robotics, or Automation technologies. 95-100% travel is required, ensuring flexibility and readiness to respond quickly to client needs.

Qualifications

• 3+ years of related experience in comparable machine installation and repair preferred.
• Strong customer service skills with a moral 'customer first' mindset.
• Self-motivated and ability to work independently.

Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment.
• Train customers on the proper use and maintenance of the equipment.
• Conform to OSHA’s safety guidelines.

Skills

Experience with Plasma cutting process

Experience with multi-axis CNC machines

Strong oral communication skills

Strong customer service skills

Education

Associate’s Degree in Electronics

Associate’s Degree in Robotics

Associate’s Degree in Automation technologies

Tools

CAD/CAM software

Power tools

Job description

Overview

Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal-working industry. We are looking in Charlotte, North Carolina and the surrounding area for a qualified addition to the Field Service team. The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.

Base pay range

$33.00/hr - $38.00/hr

Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
• Perform machine and software upgrades
• Train customers on the proper use and maintenance of the equipment
• Properly handle 480VAC and conform to related safety procedures
• Interpret mechanical layout drawings, electrical schematics, and bills of materials
• Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
• Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
• Provide technical telephone support, as required
• Conduct final product testing in house, as required
• Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures

Qualifications

• 3+ years of related experience in comparable machine installation and repair preferred
• Associate’s Degree in Electronics, Robotics or Automation technologies preferred

Additional Knowledge, Skills & Abilities

• Experience with Plasma, Laser, and Oxyfuel cutting process
• Experience with multi-axis CNC machines
• Experience with CAD/CAM software
• Familiar with the use of power and construction tools, such as: hammer drills, impact guns, and cordless drills
• Strong oral communication skills
• Strong customer service skills, with a “customer first” mindset
• Self-motivated and ability to work independently

Travel

• Note: This position requires 95-100% travel, frequently on short notice.