Field Service Supervisor-Slicing Equipment Remote-Eligible

Provisur Technology; Mokena (IL); Vor Ort; USD 110.000 - 115.000; Vollzeit

Benefits dieser Stelle

Health insurance

Holiday pay

Employee referral bonuses

Pet insurance

401k retirement

Remote work policy

Paid time off

Continuing education

Zusammenfassung

Provisur Technology is seeking a Field Service Supervisor in Mokena, IL to lead a team of field service technicians for the Slicing product line. You will coordinate installations, schedule visits, manage documentation, and ensure exceptional customer satisfaction.

The role requires 3+ years of supervisory experience in technical service, 5+ years hands-on mechanical/electrical experience, and strong leadership and communication skills. A relevant engineering degree is preferred.

Qualifikationen

• Minimum of 3 years of supervisory experience in a technical service environment.
• At least 5 years of hands-on technical experience with mechanical, hydraulic, electrical, and electronic systems.
• Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering, Industrial Technology, Business Management, or a related field preferred.
• Proven leadership skills with a focus on team development and performance.
• Excellent verbal and written communication skills, with a strong sense of professionalism and customer service.
• Proficiency in Microsoft Office and general computer applications.

Aufgaben

• Lead a team of FSTs in all service-related activities for the Slicing product line, including scheduling, technical support, repairs, documentation, troubleshooting, and order processing.
• Coordinate and manage equipment installations, assign personnel, and oversee scheduling to ensure efficiency.
• Supervise FST service visits, review trip reports, follow up on open issues, and ensure timely completion of work orders.
• Manage and assign FST activities to ensure efficient resolution of service needs, while maintaining high levels of customer satisfaction.
• Oversee the accurate and timely documentation of service calls, support visits, machine shipments, installations, and customer invoicing.
• Address warranty concerns and manage Maintenance Agreements to minimize customer downtime.
• Ensure service project timelines are maintained, delivering exceptional service outcomes.
• Promote safety and foster continuous development within the FST team through training initiatives.
• Supervise multiple field projects while promoting collaboration across manufacturing, assembly, engineering, sales, marketing, and new product development teams.
• Conduct customer visits to support FSTs, resolve complex technical issues, lead audits and PM inspections, and collaborate with sales to identify commercial opportunities.

Kenntnisse

Team leadership

Mechanical systems

Electrical systems

Leadership

Customer service

MS Office

Ausbildung

Engineering degree

Tools

Microsoft Office

Jobbeschreibung

Provisur Technology is seeking a Field Service Supervisor in Mokena, IL to lead a team of field service technicians for the Slicing product line. You will coordinate installations, schedule visits, manage documentation, and ensure exceptional customer satisfaction.

The role requires 3+ years of supervisory experience in technical service, 5+ years hands-on mechanical/electrical experience, and strong leadership and communication skills. A relevant engineering degree is preferred.