Field Service Manager

Select Technical Staffing, Inc.; Town of Germantown (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Select Technical Staffing, Inc. is seeking a hands-on Field Service Manager to lead and support our growing service department.

This role blends customer interaction with technical problem-solving and will be the primary contact for service activities while engaging in equipment installations, startups, troubleshooting, and customer support. The Field Service Manager will travel to customer facilities across North America, support service technicians, and work directly with customers to ensure

Responsibilities

• Serve as the primary point of contact for customer service and support activities.
• Coordinate service schedules, installations, emergency service calls, and preventative maintenance activities.
• Work closely with customers to understand issues and develop timely solutions.
• Prioritize and manage multiple service requests simultaneously.
• Maintain strong communication with customers throughout service activities.
• Travel approximately 40-50% of the time to customer facilities throughout North America.
• Perform equipment installation, startup, commissioning, and troubleshooting.
• Support robotic automation systems, resistance welding equipment, assembly systems, and custom manufacturing equipment.
• Diagnose and resolve electrical, controls, mechanical, pneumatic, and robotic issues.
• Provide on-site customer training and technical support.
• Provide phone and remote troubleshooting support during normal business hours.
• Support customers with controls, PLC, HMI, robot, and automation-related issues.
• Coordinate internal resources when specialized support is required.
• Escalate issues appropriately to Controls Engineering, Robotics Engineering, Mechanical Engineering, or Assembly teams.
• Develop service procedures and best practices.
• Improve response times and customer satisfaction.
• Assist with service quoting, spare parts recommendations, and preventative maintenance programs.
• Document service activities and maintain accurate service records.

Job description

Our client is seeking a hands-on Field Service Manager to lead and support our growing service department. This position is ideal for an experienced automation professional who enjoys both customer interaction and technical problem-solving. The successful candidate will serve as the primary point of contact for service-related activities while remaining actively involved in equipment installations, startups, troubleshooting, and customer support.

This is not a desk-only management position. The Field Service Manager will regularly travel to customer facilities, support service technicians, and work directly with customers to ensure successful project execution and long-term customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for customer service and support activities.
• Coordinate service schedules, installations, emergency service calls, and preventative maintenance activities.
• Work closely with customers to understand issues and develop timely solutions.
• Prioritize and manage multiple service requests simultaneously.
• Maintain strong communication with customers throughout service activities.

Field Service & Installation Support

• Travel approximately 40-50% of the time to customer facilities throughout North America.
• Perform equipment installation, startup, commissioning, and troubleshooting.
• Support robotic automation systems, resistance welding equipment, assembly systems, and custom manufacturing equipment.
• Diagnose and resolve electrical, controls, mechanical, pneumatic, and robotic issues.
• Provide on-site customer training and technical support.

Technical Support

• Provide phone and remote troubleshooting support during normal business hours.
• Support customers with controls, PLC, HMI, robot, and automation-related issues.
• Coordinate internal resources when specialized support is required.
• Escalate issues appropriately to Controls Engineering, Robotics Engineering, Mechanical Engineering, or Assembly teams.
• Develop service procedures and best practices.
• Improve response times and customer satisfaction.
• Assist with service quoting, spare parts recommendations, and preventative maintenance programs.
• Document service activities and maintain accurate service records.