Field Service Supervisor I – Global Logistics Ops

DHL Express; Tracy (CA); On-site; USD 73,000 - 97,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Bonus/Incentive Programs

Job summary

DHL Express in Tracy, CA is seeking a Field Service Supervisor to coordinate parcel movement by air and ground, including international import/export operations. The role requires strong leadership to manage a small team and ensure timely, accurate service.

Responsibilities include supervising ramp and warehouse operations, coordinating with customs and imports, driving process improvements, and managing KPIs and budgets.

Qualifications

• BS/BA degree required with at least 2 years in related field, including 1 year supervisory experience.
• Professional certification may be required in some areas.
• Valid driver's license and clean motor vehicle record.

Responsibilities

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervises warehouse sort operations processing international import and export shipments
• Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Charged with developing and managing relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensures quality system is implemented and maintained within area of responsibility
• Manage Key Performance Indicators and cost levels
• Assists in annual budget preparation
• Provides technical product assistance to staff
• Advises staff of changes to company policies and goals
• Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
• Sets objectives and delivers results with a short-term, operational focus
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
• Assigns and checks work
• Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
• Provides guidance and training
• Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Skills

Customer service

Supervisory experience

Budgeting & cost control

Quality & productivity improvements

Training & development

Education

BS/BA degree

Professional certification

Job description

DHL Express in Tracy, CA is seeking a Field Service Supervisor to coordinate parcel movement by air and ground, including international import/export operations. The role requires strong leadership to manage a small team and ensure timely, accurate service.

Responsibilities include supervising ramp and warehouse operations, coordinating with customs and imports, driving process improvements, and managing KPIs and budgets.