Field Services Agent II - Logistics & Customer Support

Deutsche Post; Oklahoma City (OK); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

Retirement Savings – 401K with company

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Express is hiring a Service Agent to provide operational management and support at the service center, ensuring efficient pickup and delivery handling of customer materials and shipments while complying with safety, security, regulatory, and company policies.

The role involves assisting with billing, shipment tracking, communication with Sales/Service, and daily scheduling; you may process import/export documents and support customs clearance in some markets.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

DHL Express is hiring a Service Agent to provide operational management and support at the service center, ensuring efficient pickup and delivery handling of customer materials and shipments while complying with safety, security, regulatory, and company policies.

The role involves assisting with billing, shipment tracking, communication with Sales/Service, and daily scheduling; you may process import/export documents and support customs clearance in some markets.