Field Service Supervisor, CA - Uptime & Prevailing Wage

Big Internet Seller Services Inc; California; On-site; USD 75,000 - 110,000; Full time

Job summary

Verra Mobility is seeking a Field Service Supervisor – California to lead and support a team of field service technicians and partners across the state, ensuring high system uptime and SLA compliance. This role collaborates with Senior Ops Manager, construction partners, PMs, and vendors to deliver safe, compliant field operations while driving cost, quality, and performance improvements.

The ideal candidate has 3+ years in field services or operations, and 1+ year of supervising field staff,

Qualifications

• 3+ years in field services, operations, or technical support.
• 1+ year supervising field employees or contractors.
• Working knowledge of California prevailing wage laws and compliance.

Responsibilities

• Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards.
• Ensure compliance with California prevailing wage requirements, including proper labor classifications, accurate timekeeping, and complete documentation.
• Plan and assign daily work to meet SLAs, system uptime targets, and customer requirements.
• Monitor technician performance using KPIs and provide coaching and corrective action as needed.
• Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries.
• Coordinate work with approved third-party vendors while ensuring compliance with contractual and labor requirements.
• Review work orders and service documentation to ensure accuracy, completeness, and timeliness.
• Support labor planning, forecasting, and cost-control activities.
• Participate in audits related to prevailing wage, safety, and service compliance.
• Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality.

Skills

Field leadership

SLA compliance

Time management

Data analysis

Safety awareness

Communication

Prevailing wage knowledge

Education

High School Diploma

Job description

Verra Mobility is seeking a Field Service Supervisor – California to lead and support a team of field service technicians and partners across the state, ensuring high system uptime and SLA compliance. This role collaborates with Senior Ops Manager, construction partners, PMs, and vendors to deliver safe, compliant field operations while driving cost, quality, and performance improvements.

The ideal candidate has 3+ years in field services or operations, and 1+ year of supervising field staff,