Field Operations Lead — Telecom & Fiber

Race Communications; Marysville (CA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

100% Company-Paid Medical and Dental

Free Fiber Internet Service

Job summary

Race Communications is seeking a Field Operations Supervisor to lead a team of field technicians in California, overseeing installation, maintenance, and repair of telecom systems. You will coordinate scheduling, ensure safety and quality, and collaborate with customer support to deliver outstanding service.

The role requires 5+ years in telecom field ops with supervisory experience, strong leadership, and proficiency in Salesforce.

Qualifications

• Eligibility for US Employment without sponsorship.
• Minimum of 18 years of age.
• A valid driver’s license, subject to DMV check, is mandatory.
• Minimum of 5 years in telecommunications field operations with at least 2 years in a supervisory role.
• Solid understanding of telecom networks, including fiber optics, copper, wireless systems, and related infrastructure.
• Proficiency with Salesforce CRM for field operations and data management.
• Strong English communication skills; Spanish language ability is desirable.

Responsibilities

• Leads, motivates, and supervises a team of field technicians, providing guidance and mentorship.
• Oversees planning and execution of field service activities, ensuring optimal resource allocation and scheduling.
• Ensures compliance with safety guidelines, company policies, and regulations; conducts inspections and audits.
• Provides technical guidance to technicians in installations, repairs, and troubleshooting.
• Collaborates with Customer Support to address inquiries and escalations; strives for exceptional service.
• Generates reports on performance, productivity, and service levels; analyzes data for improvements.
• Manages deployment and removal of traffic control devices and equipment safety practices.
• Ensures vehicle/equipment readiness, maintenance, and safe driving records.
• Oversees overtime, after-hours work, and on-call duties as needed.
• Other duties as assigned.

Skills

MS Office Suite

Color vision / hearing

Tools

Salesforce CRM

Job description

Race Communications is seeking a Field Operations Supervisor to lead a team of field technicians in California, overseeing installation, maintenance, and repair of telecom systems. You will coordinate scheduling, ensure safety and quality, and collaborate with customer support to deliver outstanding service.

The role requires 5+ years in telecom field ops with supervisory experience, strong leadership, and proficiency in Salesforce.