Head Of Field Service

Verra Mobility; California; On-site; USD 75,000 - 105,000; Full time

Job summary

Verra Mobility Corporation in California seeks a Field Service Supervisor to lead a team of Field Service Technicians and partners, ensuring high system uptime, safety, and adherence to SLAs for photo enforcement systems across the state.

You will coordinate daily work, monitor KPIs, support wage compliance audits, and drive cost-efficient field operations while collaborating with operations leadership and external partners.

Qualifications

• 3+ years in field services or operations.
• 1+ year supervising field employees or contractors.
• Strong organizational and time-management skills.
• Ability to analyze operational data and make decisions.
• Experience with government/public-sector contracts.
• Experience with prevailing wage audits.
• Lean, Six Sigma, or continuous improvement training.
• Experience working with third-party service providers.

Responsibilities

• Supervise and support Field Service Technicians, ensuring safety, quality, and performance standards.
• Plan and assign daily work to meet SLAs, uptime targets, and customer requirements.
• Monitor technician performance using KPIs and provide coaching as needed.
• Serve as the primary escalation point for field service issues and inquiries.
• Review work orders and service documentation for accuracy and timeliness.
• Support labor planning, forecasting, and cost-control activities.
• Participate in audits related to prevailing wage, safety, and service compliance.
• Drive continuous improvement initiatives focused on efficiency and service quality.

Skills

Field service leadership

Data analysis

Project coordination

Time management

Contractor oversight

Lean Six Sigma

Job description

The Field Service Supervisor – California is responsible for leading and supporting a team of Verra direct Field Service Technicians and third-party service partners to maintain and service photo enforcement systems across the state of California. This role ensures high system uptime, compliance with service level agreements (SLAs), and strict adherence to California prevailing wage requirements. The Supervisor partners closely with the Senior Operations Manager, Field Services, internal and external construction partners, Project Management, and third-party vendors to deliver safe, compliant, and efficient field operations while driving continuous improvement in cost, quality, and performance.

Responsibilities

• Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards.
• Plan and assign daily work to meet service level agreements (SLAs), system uptime targets, and customer requirements.
• Monitor technician performance using established KPIs and provide coaching and corrective action as needed.
• Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries.
• Review work orders and service documentation to ensure accuracy, completeness, and timeliness.
• Support labor planning, forecasting, and cost-control activities.
• Participate in audits related to prevailing wage, safety, and service compliance.
• Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality.

Qualifications

3+ years of experience in field services, operations, or technical support environments.

• 1+ year of experience supervising field employees or contractors.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to analyze operational data and make informed decisions.
• Experience supporting government or public-sector contracts.
• Experience with certified payroll or prevailing wage audits.
• Lean, Six Sigma, or continuous improvement training.
• Experience servicing third-party service providers.

About the company

We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.

Data & Equal Opportunity

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.