Field Service Supervisor

DOCUmation; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

DOCUmation, based in San Antonio, TX, seeks a Field Service Supervisor to lead the Field Services team, ensuring exceptional customer service and achievement of service targets.

The role oversees staffing, training, and workload distribution, collaborates with other departments, and drives quality, budgeting, and resource optimization while staying current with technology trends in field services.

Qualifications

• Proven experience in field services or operations management.
• Strong leadership, communication, and customer relations skills
• Proficiency in workforce planning and performance managementKnowledge of budgeting and cost management
• Familiarity with technology trends in field services

Responsibilities

• Lead the Field Services team to deliver exceptional customer service and hit performance targets.
• Oversee staffing, training, and workload distribution; manage vacations.
• Coordinate with other departments to drive cohesive branch efforts.
• Implement quality programs, manage performance, and resolve escalated issues.
• Manage contracts, optimize resources, and meet budget goals.
• Ensure the service team stays aligned with evolving technology trends.
• Maintain professional, courteous communication with clients and internal teams.

Skills

Field services management

Leadership & communication

Workforce planning

Budgeting & cost management

Education

High School diploma or equivalent

Job description

Company Overview

DOCUmation is a privately-owned technology solutions company that provides IT, print, and software-managed services to businesses and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Position: Field Service Supervisor
Department: Service
Reports To: Service Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio, TX

Company Overview

DOCUmation is a privately-owned technology solutions company that provides IT, print, and software-managed services to businesses and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description

This position is responsible for direct-field level (80-90% employee/customer direct) service management and a typical span of control of five to ten Field Technicians. Functions of the job include delivering superior service quality, financial revenue and cost management in line with budgetary goals and employee development as it may pertain to overall company objectives. The ability to interpret data-points relative to performance standards and to translate these measures into minimum individual employee performance expectations. Administering career-counseling focused on employee development as it pertains to reaching and sustaining company performance goals, customer satisfaction, financial health and other company objectives as outlined by senior management. This position is responsible for working cohesively with other functional groups / department heads to ensure the team is focused in support of the overall company vision, mission, goals and objectives.

Responsibilities

• Leadership & Customer Satisfaction: Manage and lead the Field Services team to deliver exceptional customer service and achieve market performance targets.
• Team Development & Workforce Planning: Oversee staffing, training, and development to ensure a skilled and balanced team; manage vacation and workload distribution.
• Cross-Functional Collaboration: Coordinate with other departments to drive cohesive efforts across the branch.
• Performance & Quality Management: Implement and monitor quality improvement programs, administer performance management, and resolve escalated service issues.
• Financial & Resource Management: Manage contracts, optimize resources, and meet budget goals to support department profitability.
• Technology Integration: Ensure the service team stays aligned with evolving technology and industry trends.
• Administrative & Professional Standards: Complete all administrative responsibilities on time and maintain professional, courteous communication with clients and internal teams.

Experience & Required Skills

• Proven experience in field services or operations management
• Strong leadership, communication, and customer relations skills
• Proficiency in workforce planning and performance managementKnowledge of budgeting and cost management
• Familiarity with technology trends in field services

Education & Certification

• High School diploma or equivalent

Physical Requirements

• Mobility: Ability to occasionally stand, stoop, bend, and kneel as needed.
• Manual Dexterity: Skilled use of hands and fingers to handle and control device parts.
• Visual Acuity: Clear vision to read printed and electronic documents.
• Verbal Communication: Ability to speak clearly and be easily understood by listeners.
• Auditory Understanding: Ability to understand and interpret the speech of others.
• Strength: Ability to lift and transport items up to 50 pounds.
• Physical Effort: Ability to pull, lift, reach, and transport equipment parts and boxes as required.

Special Requirements

• None.

Experience

Preferred

• 1 - 2 years: Experience supervising employees

Licenses & Certifications

Preferred

• Network+
• CompTIA A+

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.