Field Services Team Lead - IT & Tech Solutions

DOCUmation; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

DOCUmation, based in San Antonio, TX, seeks a Field Service Supervisor to lead the Field Services team, ensuring exceptional customer service and achievement of service targets.

The role oversees staffing, training, and workload distribution, collaborates with other departments, and drives quality, budgeting, and resource optimization while staying current with technology trends in field services.

Qualifications

• Proven experience in field services or operations management.
• Strong leadership, communication, and customer relations skills
• Proficiency in workforce planning and performance managementKnowledge of budgeting and cost management
• Familiarity with technology trends in field services

Responsibilities

• Lead the Field Services team to deliver exceptional customer service and hit performance targets.
• Oversee staffing, training, and workload distribution; manage vacations.
• Coordinate with other departments to drive cohesive branch efforts.
• Implement quality programs, manage performance, and resolve escalated issues.
• Manage contracts, optimize resources, and meet budget goals.
• Ensure the service team stays aligned with evolving technology trends.
• Maintain professional, courteous communication with clients and internal teams.

Skills

Field services management

Leadership & communication

Workforce planning

Budgeting & cost management

Education

High School diploma or equivalent

Job description

DOCUmation, based in San Antonio, TX, seeks a Field Service Supervisor to lead the Field Services team, ensuring exceptional customer service and achievement of service targets.

The role oversees staffing, training, and workload distribution, collaborates with other departments, and drives quality, budgeting, and resource optimization while staying current with technology trends in field services.