Field Service Supervisor

GENERAL UTILITIES; Bay Shore (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

GENERAL UTILITIES is seeking a Field Service Supervisor in Bay Shore, NY to lead a team of Service Technicians and ensure high-quality service. You will enforce safety procedures, coach staff, review performance, and resolve customer issues while maintaining company standards.

Candidates should have 3+ years supervisory experience, a High School Diploma (or equivalent), and a valid driver's license; HVAC experience is preferred. Competitive compensation and benefits are offered.

Qualifications

• High School Diploma or Equivalent.
• 3+ years related supervisory experience.
• HVAC industry experience preferred.
• Valid driver's license and clean driving record.

Responsibilities

• Supervise a team of Service Technicians and ensure high service standards.
• Enforce company procedures, safety rules, and quality service expectations.
• Conduct ride-alongs with technicians and post-service call audits.
• Provide timely customer service support and resolve issues.
• Stay updated on industry developments and share with the team.
• Promote and support the company brand.

Skills

Leadership

Team supervision

Communication

Customer service

Education

High School Diploma or Equivalent

Tools

HVAC knowledge

Job description

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field Service Supervisor.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!

Responsibilities

As a Field Service Supervisor you will handle day-to-day supervision over a team of Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed.

Specific duties include

• Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position
• Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
• Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis
• Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner
• Stays abreast of industry technological developments and conveys this knowledge to team members
• Attends District safety meetings; interfaces effectively with other internal departments
• Promotes and supports the brand

Requirements

As a Field Service Supervisor you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications include

• High School Diploma or Equivalent
• 3+ years related supervisory experience
• HVAC industry experience preferred; and/or related industry experience a plus
• Exceptional leadership skills a must
• Valid driver's license and clean driving record

As a Field Service Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility with us.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage
• Retirement Savings

Build a rewarding career with an industry leader!

Job Description

Bay Shore, NY

Posting Location

Full Time - Regular

Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $100,000.00 - $100,000.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.