Field Service Supervisor

Pacific Office Automation Inc.; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401(k) plan

Advancement opportunities

Job summary

Pacific Office Automation Inc. is hiring a Service Supervisor for its Austin branch. The role involves supervising service technicians, ensuring productivity, and maintaining quality service in the copier/printer repair industry. Candidates should have 1-3+ years of relevant experience, exceptional mechanical and communication skills, as well as a strong organizational aptitude. The position offers a salary range of $60k-$75k, benefits include health insurance and a 401(k) plan.

Qualifications

• 1–3+ years experience in the copier/printer repair industry.
• Exceptional mechanical aptitude and demonstrated troubleshooting skills.
• Effective organizational skills with the ability to manage priorities.

Responsibilities

• Supervise assigned service technicians to meet profitability goals.
• Handle service calls during high open call load.
• Interview, hire, and train employees.

Skills

Communication skills

Customer service skills

Relationship management

Mechanical aptitude

Organizational skills

Computer literacy

Education

Associate's degree or equivalent work experience

Tools

MS Outlook

MS Excel

MS Word

Job description

Position

Service Supervisor – Austin, Dallas, TX

Primary Objectives/Scope

Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal growth.

• Routinely demonstrates and creates a helpful and positive work culture
• Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and vendors
• Conducts self at all times as the public image of the company in accordance with the company’s Code of Conduct
• Meet or exceed team productivity goals on measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail and average call duration
• Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
• Maintain technical knowledge on all products
• Make recommendations to Field Service Manager for any identified service training needs
• Handle service calls in the event that the open call load is high
• Other duties assigned as needed
• Interview, hire and train employees; plan, assign and direct work; appraise performance; reward and discipline employees

Qualifications

• 1–3+ years experience in the copier/printer repair industry
• Excellent communication skills, verbal and written; strong customer service skills
• Strong relationship‑management skills with customers, vendors and employees within the company
• Exceptional mechanical aptitude and demonstrated skills; proven troubleshooting skills handling digital office equipment
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
• Must have strong ethics and work as an effective, collaborative team member
• Computer literacy and experience working with MS products: Outlook, Excel, Word
• Ability to work evenings and weekend hours during peak periods

Experience

• Associate’s degree or equivalent work experience
• 3+ years related experience required; industry experience preferred

Pacific Office Automation Benefits

• Expected annual income: $60k–$75k
• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401(k) plan
• FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.