Copier/ Printer Field Service Technician

Pacific Office Automation; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401k

Paid training and certification

Company vehicle

PTO, Vacation, Sick Leave

Job summary

A leading technology provider is seeking a Copier/Printer Field Service Technician in Austin, TX. The role involves maintaining and repairing office equipment, building relationships with clients, and ensuring productivity goals are met. Success in this position requires strong mechanical skills, excellent communication, and a proactive mindset. Competitive benefits include medical insurance, matched 401k, and paid training.

Qualifications

• Certification and/or hands-on experience with at least one supported product line.
• Self-starter who can work extra hours during peak periods.
• Strong ethics and collaborative teamwork.

Responsibilities

• Demonstrate a positive work culture.
• Build positive relationships with co-workers and clients.
• Perform service calls on assigned machines.

Skills

Excellent verbal and written communication skills

Strong customer service

Strong mechanical aptitude

Proven troubleshooting skills for digital office equipment

Good organizational skills

Computer literacy

Tools

Canon

HP

Lexmark

Fiery/controller experience

Job description

Overview

Copier/ Printer Field Service Technician role at Pacific Office Automation. Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation, serving customers since 1976 with growing branches across ten western states. The company provides training and certification to keep up with fast-changing office technology.

Responsibilities

• Routinely demonstrate a positive work culture and contribute to team success.
• Build positive relationships and communicate effectively with co-workers, customers, and vendors.
• Conduct yourself in accordance with the Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Maintain inventory integrity and manage parts costs per call to meet targets.
• Maintain technical knowledge on all products and recommend training needs to the Branch Technical Manager.
• Assist the Sales department with sales demos as requested.
• Perform service calls on machines listed on the Excessive Activity and 3 and 30 report.
• Collaborate on tech-assist calls with other service team members.
• Service machines for assigned account base as needed, including major and escalated accounts.

Qualifications

• Product Lines supported by Pacific Office Automation: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce, FP Mail, Kyocera, Riso, Kodak.
• Certification and/or hands-on experience with at least one of the following product lines: Canon, HP, Lexmark; paid training on other brands may be provided as needed based on market.
• Excellent verbal and written communication skills and strong customer service.
• Strong relationship management with customers, vendors, and internal teams.
• Strong mechanical aptitude and proven troubleshooting skills for digital office equipment.
• Good organizational skills and ability to manage conflicting demands and priorities.
• Proactive mindset with the ability to seek out information prior to decision-making.
• Strong ethics and collaborative team work.
• Computer literacy; Fiery/controller experience is a plus.
• Self-starter who can work extra hours during peak periods.

Benefits

• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

Our intent is to fill the position in San Antonio, TX and Austin, TX and to support growth in those markets.