Field Service Supervisor

Pacific Office Automation Inc.; Carrollton (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

PTO, Vacation, Sick Leave

Job summary

Pacific Office Automation is looking for a Service Supervisor in Texas to oversee service technicians and enhance departmental profitability. The role involves managing team productivity, ensuring service quality, and handling customer relationships. Candidates should have 1-3+ years in the copier/printer repair industry, and strong communication and troubleshooting skills. The position offers benefits including medical insurance and a matched 401k.

Qualifications

• 1-3+ years experience in the copier/printer repair industry.
• Strong relationship management skills with customers, vendors, and employees.
• Effective organizational skills with good judgment in managing priorities.

Responsibilities

• Supervise service technicians to meet profitability goals.
• Promote workforce productivity and personal growth.
• Assist with recruiting and administration tasks.

Skills

Excellent communication skills

Customer service skills

Mechanical aptitude

Troubleshooting skills

Organizational skills

Education

Associate’s degree or equivalent work experience

Tools

MS Outlook

MS Excel

MS Word

Job description

Position

We are seeking a Service Supervisor for our offices in Texas – Austin, Dallas.

Primary Objectives/Scope

Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal growth.

Essential Job Duties

• Routinely demonstrates and creates a helpful and positive work culture
• Encourages and builds positive relationships and communicates effectively with all co‑workers and outside customers and vendors
• Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
• Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
• Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
• Maintain technical knowledge on all products
• Make recommendations to Field Service Manager for any identified service training needs
• Assist Sales department with sales demos as requested
• Handle service calls in the event that the open call load is high
• Other duties assigned as needed
• Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;

Qualifications

• 1-3+ years experience in the copier/printer repair industry
• Excellent communication skills, verbal and written; strong customer service skills
• Strong relationship management skills with customers, vendors and employees within the company required
• Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
• Must have strong ethics and work as an effective, collaborative team member
• Computer literacy and experience working with MS products: Outlook, Excel and Word
• Ability to work evenings and weekend hours during peak periods

Experience

• Associate’s degree or equivalent work experience
• 3+ years related experience required, industry experience preferred

Pacific Office Automation Benefits

• Expected annual income: $60k-$75k
• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA Program