Copier Field Technician

Pacific Office Automation Inc.; Reno (NV); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401k

FSA/HSA Programs

Paid training and certification

Company vehicle

Company paid trips

Job summary

Pacific Office Automation Inc. is looking for a Copier Field Technician to join the service team in Reno, NV. The role involves providing service calls, maintaining technical knowledge of products, and exceeding performance goals. Candidates should have hands-on experience with Canon, HP, or Lexmark products, possess excellent communication skills and troubleshooting abilities. The position offers a competitive hourly wage between $24 to $30, medical benefits, a matched 401k, and company vehicle, among other perks.

Qualifications

• Certification or hands-on experience with Canon, HP, or Lexmark required.
• Must demonstrate initiative with effective decision-making skills.
• Experience managing conflicting demands and priorities.

Responsibilities

• Provide service calls on machines for major and escalated accounts.
• Maintain technical knowledge on all products.
• Meet or exceed productivity and inventory goals.

Skills

Excellent communication skills

Strong relationship management skills

Exceptional mechanical aptitude

Proven troubleshooting skills

Strong computer literacy

Job description

Position

We are looking for a Copier Field Technician to join our service team in Reno, NV.

• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co‑workers and outside customers and vendors.
• Always conducts self in accordance with the companies Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals including line‑item accuracy and dollar value variance.
• Meet or exceed financial targets including parts cost per call.
• Maintain technical knowledge on all products.
• Make recommendations to Branch Technical Manager for any identified service training needs.
• Perform service calls on those machines showing up on "Excessive Activity and 3 and 30" report.
• Perform tech‑assist calls with other members of the service team.
• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Qualifications

• Product Lines Pacific Office Automation supports: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak

Certification and/or hands‑on experience with (at min.) one of the following product lines is required: Canon, HP, Lexmark – paid training on other manufacturer brands covered by POA if/as necessary based on a specific market.

• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self‑starter with the ability to work extra hours as necessary and during peak periods.
• Medical/Dental/Vision/Life insurance plans
• $24 to $30 an hour DOE
• Matched 401k
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.