Technical VP Service

Pacific Office Automation Inc.; Seattle (WA); On-site; USD 125,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401k

FSA/HSA Programs

Advancement into leadership roles

Job summary

A technology company is seeking a Technical VP Service to oversee their Washington market service department. The candidate should have 5-10 years of experience in the copier/printer repair industry with prior management experience of 25 or more employees. Responsibilities include evaluating operational costs and collaborating closely with sales teams to manage accounts effectively. An attractive salary range of $125K - $160K is offered along with robust benefits including insurance and retirement plans.

Qualifications

• 5-10 years’ experience in copier/printer repair industry.
• Prior experience managing 25+ service employees.
• Min. 5 years’ experience in management or supervisor role.

Responsibilities

• Oversee WA market service department.
• Evaluate cost of operation and establish benchmarks.
• Collaborate with sales teams on account management.

Skills

Leadership through influence

Problem-solving abilities

Recruiting and training

Operational efficiency

Customer service focus

Analytical skills

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

Current job opportunities are posted here as they become available.

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Technical VP Service to oversee our WA market service department.

• 5-10 years’ experience in copier/printer repair industry
• Prior experience managing 25+ service employees
• Min. 5 years’ experience in management or supervisor role
• Demonstrative ability to recruit, motivate and train our technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Ability to lead through influence across multiple organizational layers (managers, supervisors, technicians)
• Builds bench strength among service managers and supervisors
• Implements continuous improvement methodologies
• Deep understanding of what it takes to be competent and effective as a manager in the field.
• Focuses on long-term planning
• Understands and effectively communicates the elements of a P&L
• Leverages analytics to drive operational improvements
• Champions customer-centric culture throughout the service organization
• Collaborates closely with sales teams on account management and growth opportunities
• Participates in strategic planning and organizational decision-making
• Manages organizational change initiatives effectively
• Communicates vision and strategy clearly to large, distributed teams
• Builds and maintains relationships with key customers, vendors, and partners

Pacific Office Automation Benefits

• DOE: $125k - $160k
• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA Programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.