Field Copier Technician

Pacific Office Automation; Pleasanton (CA); On-site; USD 33,062 - 46,838; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401(k)

Paid training and certification

Company vehicle

Job summary

A leading office technology dealer in California is seeking a Field Copier Technician to provide service for major accounts and improve customer relations. The role requires familiarity with various product lines, strong communication skills, and the ability to troubleshoot mechanical issues. Benefits include competitive pay and comprehensive insurance. This position offers a great opportunity for someone looking to thrive in a collaborative environment.

Qualifications

• Hands-on experience with Canon, HP, Lexmark product lines.
• Strong relationship management skills with customers.
• Ability to manage conflicting demands and priorities.

Responsibilities

• Demonstrate a positive work culture.
• Conduct service calls on assigned machines.
• Make recommendations for service training needs.

Skills

Excellent communication skills

Strong customer service skills

Exceptional mechanical aptitude

Strong ethics

Education

Certification in relevant product lines

Tools

Fiery / controller experience

Job description

Company Overview

Pacific Office Automation is one of the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states (OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI). With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

Position

Field Copier Technician (Field Service Technician) – Bay Area, CA

Essential Job Duties

• Demonstrate and create a helpful and positive work culture.
• Encourage and build positive relationships; communicate effectively with all co‑workers, outside customers, and vendors.
• Conduct yourself in accordance with the company’s Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals, including line‑item accuracy and dollar value variance.
• Meet or exceed financial targets, including parts cost per call.
• Maintain technical knowledge of all products.
• Make recommendations to the Branch Technical Manager regarding identified service training needs.
• Assist the Sales department with sales demonstrations as requested.
• Perform service calls on machines flagged on the “Excessive Activity” and “3 and 30” reports.
• Perform tech‑assist calls with other members of the service team.
• Service machines for the assigned account base, consisting of major accounts, escalated accounts, etc., as assigned.

Qualifications

• Familiarity with Pacific Office Automation product lines: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak.
• Certification and/or hands‑on experience with at least one of the following product lines is required: Canon, HP, Lexmark. (Paid training on other manufacturer brands is covered by POA if necessary.)
• Excellent communication skills (verbal and written); strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company.
• Exceptional mechanical aptitude and demonstrated troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in managing conflicting demands and priorities.
• Demonstrates initiative and proactively seeks relevant information before making timely decisions.
• Strong ethics and functions effectively as a collaborative team member.
• Strong computer literacy – Fiery / controller experience is a plus.
• A self‑starter with the ability to work extra hours as necessary during peak periods.

Benefits

• Pay: $24 – $34 an hour (DOE)
• Medical/Dental/Vision/Life insurance plans
• Matched 401(k)
• PTO, vacation, sick leave
• FSA/HSA programs
• Paid training and certification
• Company vehicle
• Company‑paid trips

Diversity and Inclusion

Pacific Office Automation is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.