Field Service Strategy & Analytics Lead

LG Electronics Customer Service (LGEAI); Huntsville (AL); On-site; USD 100,000 - 113,000; Full time

Benefits offered by this job

No-cost employee premiums for dependes

401(k) Retirement Savings Plan with 회사

Generous Paid Time Off

Short-Term Incentives

Mental health resources

Parental leave

Life and Disability Insurance

Job summary

LG Electronics is seeking a Field Service Planning Manager in the United States to lead analytics and planning for service networks. You will guide analysts, build forecasting models, and present insights to executives. Experience in strategic planning and data-driven decision making is essential.

You will manage budgets, dashboards, and KPI definitions while collaborating with field teams and partners to optimize service coverage and efficiency.

Qualifications

• Bachelor's degree in business or a related field.
• 4+ years of experience in strategic planning, business analytics or operations planning.
• Experience leading a team or mentoring analysts.
• Advanced Excel and PowerPoint skills including planning and budget models.
• Hands-on experience with data analytics tools such as SQL and dashboards (Tableau, Power BI or Looker Studio).
• Ability to verify AI-assisted analysis and explain the logic behind results.
• Ability to explain complex topics to executives in writing and in person.

Responsibilities

• Lead and grow a team of analysts; set priorities and coach to build SQL, forecasting and presentation skills.
• Define team strategy and turn problems into projects with owners, timelines and measurable goals.
• Own the scorecard; define key metrics and maintain dashboards and weekly/monthly reports.
• Turn data into better customer experiences by integrating multiple data sources and recommending fixes.
• Plan the service network and capacity by using demand forecasts and partner performance.
• Oversee refunds/replacements and identify root causes to improve processes.
• Lead annual operating plan and budget for Field Service and track progress.
• Brief leadership with business reviews and executive presentations.
• Standardize processes and replace manual reporting with AI-assisted tools.

Skills

Advanced Excel

PowerPoint

SQL

Dashboards

Forecasting

Leadership

Executive communication

Education

Bachelor's degree in business or related field

Tools

Tableau

Power BI

Looker Studio

BigQuery

Job description

LG Electronics is seeking a Field Service Planning Manager in the United States to lead analytics and planning for service networks. You will guide analysts, build forecasting models, and present insights to executives. Experience in strategic planning and data-driven decision making is essential.

You will manage budgets, dashboards, and KPI definitions while collaborating with field teams and partners to optimize service coverage and efficiency.