Korean-Bilingual Field Service Planning Lead

LG Electronics North America; Huntsville (AL); On-site; USD 100,000 - 113,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Performance incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics North America is seeking a Korean bilingual Field Service Planning Manager to define the department’s direction and drive strategic initiatives for field service operations in the United States. The role oversees planning, forecasting, and data-driven decision making to improve performance across owned sites.

You will set up KPIs, analyze diverse data sets, and guide field service activities, developing dashboards and reports for leadership.

Qualifications

• Bachelor's Degree in Business related field.
• 8 years’ experience in strategy planning and relevant experience.
• Advanced knowledge with MS Office Suite, Data analytics tools.
• Bilingual (English and Korean)

Responsibilities

• Develop and implement field service planning team's overall business strategy.
• Interpret data sets to gain insights and make recommendations to enhance customer satisfaction.
• Manage and optimize Field Service network coverage and technician availability.
• Monitor and improve network coverage through capacity planning and expansion initiatives.
• Manage Field related Return Authorization operations and improve related processes.
• Develop and maintain operational dashboards and reports for management.
• Monitor, analyze, and report KPIs across Field Service operations.
• Develop and manage technician and ASC incentive programs to drive performance.
• Prepare business reviews, executive presentations, and performance reports for leadership.
• Support annual operational planning, budgeting, and strategy initiatives.
• Drive continuous process improvement through standardization and best practices.
• Summarize ongoing business development issues and coordinate with departments/management.
• Market research including SWOT analysis for competitive advantage

Skills

Strategic planning

Data analytics

MS Office proficiency

Bilingual English/Korean

Education

Bachelor's degree in Business

Tools

MS Office Suite

Data analytics tools

Job description

LG Electronics North America is seeking a Korean bilingual Field Service Planning Manager to define the department’s direction and drive strategic initiatives for field service operations in the United States. The role oversees planning, forecasting, and data-driven decision making to improve performance across owned sites.

You will set up KPIs, analyze diverse data sets, and guide field service activities, developing dashboards and reports for leadership.