Korean-English Field Service Strategy Manager

LG Electronics U.S.A; United States; On-site; USD 100,000 - 113,000; Full time

Benefits offered by this job

No-cost premiums for employee health

401(k) matching

Generous paid time off

Short-term incentives

Mental health resources

Parental leave

Group life and disability insurance

Job summary

LG Electronics U.S.A. is seeking a Korean bilingual Field Service Planning Manager to define strategic direction and drive initiatives for the field service department in the United States.

The role emphasizes planning, forecasting, and data-driven decisions to improve customer satisfaction and service outcomes. Key responsibilities include setting KPIs, managing field service networks, and delivering executive reviews.

Qualifications

• Bachelor’s Degree in Business related field is required.
• Bilingual English and Korean proficiency expected.

Responsibilities

• Develop and implement field service planning team's overall business strategy.
• Interpret data sets (Repairs, Sales, Calls, Digital contents, VOC, Web, Intelligence, Surveys) to derive insights and recommendations.
• Manage and optimize Field Service network coverage including locator performance and technician availability.
• Monitor network coverage through capacity planning and service provider expansion initiatives.
• Develop and maintain operational dashboards and reports for leadership.

Skills

Bilingual English/Korean

Education

Bachelor’s Degree in Business related field

Job description

LG Electronics U.S.A. is seeking a Korean bilingual Field Service Planning Manager to define strategic direction and drive initiatives for the field service department in the United States.

The role emphasizes planning, forecasting, and data-driven decisions to improve customer satisfaction and service outcomes. Key responsibilities include setting KPIs, managing field service networks, and delivering executive reviews.