AI-Powered Service Analytics Strategist

LG Electronics North America; Huntsville (AL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Healthcare premiums

401(k) matching

Paid time off

Incentives

Mental health resources

Parental leave

Life & disability insurance

Job summary

LG Electronics’ Service organization seeks a data-driven Service Strategy & Analytics Analyst to modernize how we understand, measure, and improve the customer service experience using AI-powered analytics, automation, and predictive modeling.

You will identify trends, evaluate performance, and develop data-driven solutions with cross-functional teams to boost efficiency, service quality, and customer satisfaction while driving continuous improvement.

Qualifications

• Bachelor’s degree in Business, Economics, Data Science, Statistics, or related field.
• 2+ years of experience in data analysis, business analytics, or strategic planning.
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, formulas).
• Experience building reports/dashboards using BI tools (Tableau, Power BI, Google Data Studio).
• Interest in or hands-on experience applying AI tools to analytics or automation work.
• Strong analytical and problem-solving skills, with the ability to translate data into clear business insights.
• Excellent written/verbal communication skills.

Responsibilities

• Analyze large-scale service operations data to uncover trends, root causes, and improvement opportunities across the customer service journey.
• Build and maintain AI-assisted dashboards and automated reporting tools that reduce manual work and surface insights faster.
• Apply predictive analytics and forecasting techniques (e.g., workforce/capacity forecasting, demand trends) to support proactive decision-making.
• Explore and pilot AI/ML and generative AI tools to automate data preparation, reporting, and pattern detection.
• Prepare business review materials, forecasts, and planning models that translate complex data into clear recommendations for leadership.
• Partner with cross-functional teams (Field Service, HR, Finance, Customer Care) to design and implement data-driven strategic initiatives.
• Continuously improve data pipelines and reporting processes to increase accuracy, speed, and scalability.

Skills

Excel Proficiency

BI Tools

AI Tools Interest

Analytical Thinking

Communication Skills

Education

Bachelor’s degree

Tools

Tableau

Power BI

Google Data Studio

SQL

Python

Job description

LG Electronics’ Service organization seeks a data-driven Service Strategy & Analytics Analyst to modernize how we understand, measure, and improve the customer service experience using AI-powered analytics, automation, and predictive modeling.

You will identify trends, evaluate performance, and develop data-driven solutions with cross-functional teams to boost efficiency, service quality, and customer satisfaction while driving continuous improvement.