Regional Service & Analytics Manager
Samsung Electronics America
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Job summary
Samsung Electronics America, based in Plano, TX, seeks a Regional Service Manager to support BE/ASC partners and regional service managers. The role requires strong data analytics, KPI reporting, and account management to improve field performance and customer outcomes.
You will compile reports, lead field initiatives, and present updates to senior leadership. Travel up to 20% domestically is expected as part of regional oversight.
Qualifications
- Bachelor's or Associate degree preferred, with relevant industry experience.
- Experience gathering reports, KPI metrics and data analytics for service partners.
- Strong travel ability, up to 20% domestically, to support field operations.
- Ability to present updates to senior leadership on status and ROI.
- Direct report and contractor management experience preferred.
Responsibilities
- Support Regional Service Managers and BE/ASC providers to improve service quality.
- Monitor and report in-field performance of Samsung products across regions.
- Develop and deliver data-driven feedback to branch managers and leadership.
- Compile data to create technical, operational, and strategic reports.
- Maintain KPIs and provide action plans with root-cause analysis.
- Coordinate on-site visits and prioritize field activities with BEs and leadership.
Skills
Education
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Job description
Samsung Electronics America, based in Plano, TX, seeks a Regional Service Manager to support BE/ASC partners and regional service managers. The role requires strong data analytics, KPI reporting, and account management to improve field performance and customer outcomes.
You will compile reports, lead field initiatives, and present updates to senior leadership. Travel up to 20% domestically is expected as part of regional oversight.
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