Field Service Solutions Architect - Enterprise Pre-Sales

Salesforce; New York (NY); On-site; USD 173,460 - 231,980; Full time

Job summary

Salesforce is seeking an Agentforce Field Service Consultant in New York to drive complex deal execution and translate business requirements into architecture using Field Service, scheduling, asset management, and mobile technologies. You will lead end-to-end proofs of value with targeted demos and roadmaps.

You will collaborate with executives and account teams to define the technical vision, guide design sessions, manage risk, and ensure deployment readiness aligned with client objectives.

Qualifications

• 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture with a focus on field service, asset management, or mobile workforce solutions.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience.
• Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration.
• Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments.
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.
• Strong executive presence — comfortable delivering product demonstrations and presenting technical recommendations to C-suite and VP-level stakeholders.
• Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles.
• Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT).
• Experience in competitive positioning and understanding of the field service technology landscape.

Responsibilities

• Demonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies.
• Understands market landscape, competition, and technical architecture to establish Salesforce’s Field Service solution as the best choice to meet customer needs.
• Provides actionable technical recommendations and insights to clients that focus on driving usage at scale in production.
• Leads technical design sessions, designing and documenting domain-specific workflows and architectures that are aligned with the client’s business objectives.
• Fosters and develops customer champions while establishing technical credibility with clients and account partners through discovery calls.
• Presents Executive level product demonstrations to key stakeholders and answers questions to highlight the value of Field Service solutions.
• Translates business requirements into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.
• Handles customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.

Skills

Enterprise software pre-sales

Solution architecture

Field Service expertise

End-to-end demos

Executive-level communication

Integration with APIs & IoT

Technical leadership

Education

Bachelor's degree in CS/Engineering/IS/Business or related field

Tools

Salesforce Field Service

Job description

Salesforce is seeking an Agentforce Field Service Consultant in New York to drive complex deal execution and translate business requirements into architecture using Field Service, scheduling, asset management, and mobile technologies. You will lead end-to-end proofs of value with targeted demos and roadmaps.

You will collaborate with executives and account teams to define the technical vision, guide design sessions, manage risk, and ensure deployment readiness aligned with client objectives.