Senior Solution Engineer — Agentforce Service (SMB)

Salesforce

New York (NY)

On-site

USD 124,670 - 166,810

Full time

14 days+

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Job summary

Salesforce is seeking a Specialist Solution Engineer focused on Agentforce Service in the SMB segment. You will partner with Account Executives and cross-functional teams to shape and scale demonstrations of AI powered service in a high-velocity sales environment.

This role requires 5+ years in solution engineering, strong communication, and the ability to translate business needs into technical solutions. Join Salesforce to drive strategic outcomes and contribute to scalable assets.

Qualifications

5+ years in solution engineering, pre-sales, or similar customer-facing technical role.
Degree in Computer Science or related field.
Ability to translate business needs into technical solutions and business value.
Experience delivering customer-facing demos to technical and business audiences.
Excellent communication, storytelling, and stakeholder alignment skills.
Ability to operate in a fast-paced, high-volume SMB sales environment.
Curiosity, ownership mindset, and passion for solving complex problems.

Responsibilities

Lead discovery to uncover challenges and define solution strategy.
Design and deliver customized product demonstrations showing real-world value.
Develop and execute technical sales strategies aligned to customer outcomes.
Translate business needs into solution architectures and recommendations; respond to RFPs/RFIs.
Partner with Sales, Product, and Services to drive aligned execution.
Contribute to enablement and scalable assets for the team.
Stay current on Agentforce Service, AI, and automation innovations.