Field Service Scheduler: Master Routes Timely Appointments

American-Alarm-and-Communications,-Inc.-

Arlington (MA)

On-site

USD 34,000 - 36,000

Full time

3 days ago

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Job summary

American Alarm & Communications, Inc. in Arlington, MA is seeking a Service Scheduling Specialist to coordinate daily schedules for field technicians, confirm appointments, and optimize routes for productivity.

The role requires strong communication, organization, and teamwork to ensure timely service and a positive customer experience. Ideal candidates have 1–3+ years in customer service, familiarity with scheduling software and Microsoft Office, and the ability to manage multiple tasks in a

Qualifications

1–3+ years in customer service roles with strong interpersonal and communication skills.
Proven ability to manage multiple tasks, prioritize, and stay detail‑oriented in a fast-paced setting.
Familiarity with scheduling software and Microsoft Office Suite to manage appointments and communicate efficiently.

Responsibilities

Coordinate daily schedules for field service technicians and confirm appointments.
Prioritize urgent service calls and optimize routes for productivity.
Track open work orders and update scheduling systems in real time.
Collaborate with service managers and technicians to resolve scheduling conflicts.